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For Companies At a Glance
- Tasks: Lead and scale operations in a dynamic IoT connectivity company.
- Company: Join a multi-award-winning leader in IoT management with global reach.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced, innovative environment.
- Qualifications: Proven leadership in complex operations, preferably in telecoms or SaaS.
- Other info: Embrace diversity and inclusion while driving operational excellence.
The predicted salary is between 100000 - 150000 £ per year.
Any company can tell you about how they are a multi award winning, market leading business and yes, we’re both of those things in the world of IoT connectivity! But we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top‑notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
The Opportunity
We are seeking an exceptional Managing Director – Operations to lead and scale the operational backbone of Wireless Logic. This role is accountable for the end-to-end operational performance of the business, ensuring that we can sell, deliver, bill, support, comply and govern effectively at scale. You will play a critical role in enabling growth while ensuring operational control, consistency, and resilience across a complex, international organisation. Working in close partnership with the Managing Director – Technology, this role ensures alignment between service delivery, platform reliability and change, supporting a high‑availability, regulated and product‑led business. This is a highly strategic and hands‑on leadership role requiring strong commercial, operational and governance expertise.
Key Responsibilities Include But Not Limited To:
- End-to-End Operational Leadership
- Own operational performance across:
- Customer service delivery
- Commercial lifecycle (Contract-to-Cash)
- Internal IT and business systems
- Compliance, quality and ESG
- Legal governance
- Ensure operations are predictable, scalable, controlled and auditable
- Translate company strategy into repeatable, high-quality operational execution
- Drive alignment between service delivery, commercial performance and operational control
- Own the customer service operating model and customer experience outcomes
- Ensure service operations:
- Deliver consistent, high-quality customer support
- Meet contractual SLAs and performance standards
- Provide clear communication during incidents and change
- Manage customer impact during incidents
- Ensure effective service recovery and coordination
- Ensure customer experience is protected through growth and transformation
- Ensure the organisation can contract, fulfil and bill customers accurately at scale
- Hold leadership accountable for:
- Revenue integrity
- Billing accuracy
- Commercial assurance across the lifecycle
- Financial accuracy and control
- Alignment between operational execution and financial reporting
- Ensure internal systems and processes enable efficient and scalable operations
- Drive:
- End-to-end process integration across the business
- Reduction of system fragmentation and inefficiencies
- Secure, compliant and auditable system environments
- Own the organisation’s assurance and compliance posture
- Ensure regulatory, quality and ESG obligations are:
- Clearly defined and understood
- Embedded into operational processes
- Actively monitored and managed
- Oversee legal governance through the General Counsel
- Ensure legal risks are:
- Identified early
- Managed pragmatically
- Escalated appropriately
- Own and lead the operational governance framework
- Chair key forums including:
- Service performance reviews
- Commercial assurance and margin reviews
- Risk, compliance and audit forums
- Clear accountability and escalation paths
- Strong cross‑functional alignment
- Effective resolution of operational conflicts
- Customer experience
- Operational efficiency
- Commercial performance
- Partner with Product and GTM leadership to ensure:
- Product strategies are operationally deliverable
- Pricing and commercial constructs are executable
- Products are scalable, compliant and supportable
- Product operability standards
- Launch readiness and go/no‑go decisions
- Cost‑to‑serve
- Service complexity
- Customer experience drivers
- Act as the primary operational counterpart to Technology leadership
- Ensure alignment between:
- Service delivery
- Platform reliability
- Change and transformation initiatives
- Operational stability
- Platform evolution and innovation
- Technology: platforms, engineering, reliability
- Operations: service delivery, commercial performance, operational control
- Customer SLA performance and satisfaction
- Billing accuracy and revenue leakage reduction
- Margin performance and cost‑to‑serve efficiency
- Audit, regulatory and compliance outcomes
- Internal system performance and usability
- Reduction in operational defects and repeat issues
- Strength and maturity of operational governance and controls
- Confidence of Board, regulators and executive stakeholders
Required Experience & Attributes
- Proven experience in a senior operational leadership role within a complex, international business
- Strong background in telecoms, IoT, SaaS, or subscription‑based environments
- Demonstrated success in building and scaling end‑to‑end operating models
- Deep understanding of commercial lifecycle management (Contract-to-Cash)
- Experience operating in regulated or compliance‑heavy environments
- Strong financial and commercial acumen, including margin and cost‑to‑serve management
- Experience working in private equity‑backed or high‑growth organisations is highly desirable
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
Managing Director - Group Operations in Reading employer: Wireless Logic
Contact Detail:
Wireless Logic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managing Director - Group Operations in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that Managing Director gig.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on operational leadership and IoT trends. This will help you stand out as a top candidate.
✨Tip Number 3
Prepare for interviews by researching the company’s operations and challenges. Be ready to discuss how you can drive performance and compliance in their unique environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our innovative team.
We think you need these skills to ace Managing Director - Group Operations in Reading
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and insights that relate to the role.
Tailor Your Application: Make sure to customise your application for the Managing Director - Group Operations role. Highlight your relevant experience in operational leadership and how it aligns with our mission to simplify IoT management.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've driven operational performance and customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Wireless Logic
✨Know Your Numbers
As a Managing Director in Group Operations, you'll need to demonstrate your understanding of key performance metrics. Brush up on the financials, operational KPIs, and customer satisfaction scores relevant to the company. Be ready to discuss how you've improved these metrics in past roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills. Prepare examples that highlight your ability to lead teams through change, manage conflicts, and drive operational excellence. Think about specific situations where you’ve successfully aligned teams towards common goals.
✨Understand the IoT Landscape
Familiarise yourself with the current trends and challenges in the IoT connectivity space. Be prepared to discuss how you can leverage your experience to enhance the company's service delivery and operational efficiency in this rapidly evolving market.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential operational challenges the company might face and how you would address them. This will show your strategic thinking and readiness to tackle real-world issues.