At a Glance
- Tasks: Provide IT support, troubleshoot issues, and maintain device security for a dynamic team.
- Company: Join a multi-award-winning company leading the IoT connectivity revolution.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounted gym memberships.
- Other info: Full training and ongoing support provided in a collaborative environment.
- Why this job: Be part of an innovative team making technology accessible and impactful.
- Qualifications: Passion for tech, strong communication skills, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Any company can tell you about how they are a multi award winning, market leading business and yes, we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top‑notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
The role involves handling support for the Wireless Logic Group, including our UK and other European offices. The position will be primarily based at our head office in Reading, Berkshire. Our IT Support Engineer will be a key member of the internal IT team, responsible for ensuring standards of IT service expectations are met. The role will involve general duties ranging from set‑up and installation of new equipment, maintaining device security, recycling licenses, troubleshooting and diagnostics.
Responsibilities include:
- Dealing with assigned tickets, providing support over multiple channels
- Responding efficiently to support requests over a variety of channels (e‑mail, phone and ticketing system)
- Setting up new users’ accounts and profiles via Active Directory, Office 365 etc.
- Updating the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately
- Server, Network and PC maintenance
- Supporting the roll‑out of new equipment and applications
- Management of the internal phone system
- Any other IT support tasks as befitting your skill level
Skills required:
- Excellent attention to detail
- Proactive team player
- Able to talk about technology in simple terms
- Logical thinker and natural problem solver
- Ability to multitask and switch between jobs
- Keen to build on existing skills
- Experience of Active Directory, creating and managing users accounts, creating, and managing distribution/security groups
- Familiar in Microsoft Office 365 Administration, Teams telephony, and basic troubleshooting
- Understanding of security products and the cyber threat landscape
Why work with us?
- The opportunity to work for an entrepreneurial company
- Full training, ongoing support, and the tools you need to grow and develop in your role
- We are a company with a heart and who genuinely values and respects its employees
In addition, we provide the following benefits:
- 25 days holiday
- Buy up to 5 days additional holiday
- Birthday Day off
- Enhanced Maternity/Paternity Leave
- Group Company Pension Scheme
- Private Medical Insurance
- Discounted Gym membership at over 3000 Gyms
- Doctor at Hand (online GP service)
- Company Sick Pay Scheme
- Cycle to work scheme
- Access to a variety of online discounts on major retailers
- Employee assistance program
IT Support Engineer in Reading employer: Wireless Logic
At Wireless Logic, we pride ourselves on being an innovative and entrepreneurial company that values its employees. Located in Reading, Berkshire, our IT Support Engineer role offers a dynamic work environment with ample opportunities for personal and professional growth, supported by comprehensive training and a strong team ethic. With a generous benefits package including 25 days holiday, private medical insurance, and access to wellness programmes, we ensure our employees feel valued and empowered to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Reading
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT and IoT. Connecting with people in the field can open doors to opportunities that aren’t advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that showcases your tech abilities. Whether it’s a troubleshooting guide or a small app, having something tangible can really impress potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle specific issues or customer interactions. The more you rehearse, the more confident you’ll feel when it’s showtime!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to join our team. Plus, it’s a great way to ensure your application gets noticed directly by us.
We think you need these skills to ace IT Support Engineer in Reading
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We love candidates who are genuinely excited about the field and eager to learn. Share any personal projects or experiences that highlight your passion.
Tailor Your Application:Make sure to customise your application to fit the IT Support Engineer role. Highlight relevant skills like your experience with Active Directory and Microsoft Office 365. We want to see how you can contribute to our mission of seamless IoT management!
Be Clear and Concise:Keep your application straightforward and to the point. Use simple language to explain your technical skills and experiences. Remember, we appreciate logical thinkers who can communicate tech concepts easily!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wireless Logic
✨Know Your Tech
Brush up on your knowledge of Active Directory, Office 365, and basic troubleshooting techniques. Be ready to discuss how you've used these tools in past roles or projects, as this will show your practical experience and understanding of the technologies they'll expect you to work with.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you had to troubleshoot a problem or manage multiple support tickets at once. This will demonstrate your logical thinking and ability to handle pressure.
✨Communicate Clearly
Since the role involves explaining tech concepts to non-technical staff, practice simplifying complex ideas. During the interview, aim to communicate your thoughts clearly and concisely, showing that you can bridge the gap between technology and everyday users.
✨Emphasise Your Team Spirit
Highlight your ability to work collaboratively within a team. Share experiences where you contributed to a group project or helped a colleague solve an issue. This will resonate well with their focus on teamwork and collaboration.
