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- Tasks: Lead and scale operations for a market-leading IoT connectivity company.
- Company: Join a multi-award-winning business transforming IoT management globally.
- Benefits: Enjoy hybrid working, competitive salary, and a diverse, inclusive culture.
- Other info: Opportunity for career growth in a dynamic, collaborative workplace.
- Why this job: Make a real impact in a fast-paced, innovative environment.
- Qualifications: Proven leadership experience in complex, international operations.
The predicted salary is between 100000 - 150000 £ per year.
What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
The Opportunity: We are seeking an exceptional Managing Director – Operations to lead and scale the operational backbone of Wireless Logic. This role is accountable for the end-to-end operational performance of the business, ensuring that we can sell, deliver, bill, support, comply and govern effectively at scale. You will play a critical role in enabling growth while ensuring operational control, consistency, and resilience across a complex, international organisation. Working in close partnership with the Managing Director – Technology, this role ensures alignment between service delivery, platform reliability and change, supporting a high-availability, regulated and product-led business. This is a highly strategic and hands-on leadership role requiring strong commercial, operational and governance expertise.
Key Responsibilities Include But Not Limited To:
- End-to-End Operational Leadership
- Own operational performance across:
- Customer service delivery
- Commercial lifecycle (Contract-to-Cash)
- Internal IT and business systems
- Compliance, quality and ESG
- Legal governance
- Own the customer service operating model and customer experience outcomes
- Ensure service operations:
- Deliver consistent, high-quality customer support
- Meet contractual SLAs and performance standards
- Provide clear communication during incidents and change
- Manage customer impact during incidents
- Ensure effective service recovery and coordination
- Ensure the organisation can contract, fulfil and bill customers accurately at scale
- Hold leadership accountable for:
- Revenue integrity
- Billing accuracy
- Commercial assurance across the lifecycle
- Financial accuracy and control
- Alignment between operational execution and financial reporting
- Ensure internal systems and processes enable efficient and scalable operations
- Drive:
- End-to-end process integration across the business
- Reduction of system fragmentation and inefficiencies
- Secure, compliant and auditable system environments
- Own the organisation’s assurance and compliance posture
- Ensure regulatory, quality and ESG obligations are:
- Clearly defined and understood
- Embedded into operational processes
- Actively monitored and managed
- Oversee legal governance through the General Counsel
- Ensure legal risks are:
- Identified early
- Managed pragmatically
- Escalated appropriately
- Own and lead the operational governance framework
- Chair key forums including:
- Service performance reviews
- Commercial assurance and margin reviews
- Risk, compliance and audit forums
- Clear accountability and escalation paths
- Strong cross-functional alignment
- Effective resolution of operational conflicts
- Customer experience
- Operational efficiency
- Commercial performance
- Partner with Product and GTM leadership to ensure:
- Product strategies are operationally deliverable
- Pricing and commercial constructs are executable
- Products are scalable, compliant and supportable
- Product operability standards
- Launch readiness and go/no-go decisions
- Cost-to-serve
- Service complexity
- Customer experience drivers
- Act as the primary operational counterpart to Technology leadership
- Ensure alignment between:
- Service delivery
- Platform reliability
- Change and transformation initiatives
- Operational stability
- Platform evolution and innovation
- Technology: platforms, engineering, reliability
- Operations: service delivery, commercial performance, operational control
- Customer SLA performance and satisfaction
- Billing accuracy and revenue leakage reduction
- Margin performance and cost-to-serve efficiency
- Audit, regulatory and compliance outcomes
- Internal system performance and usability
- Reduction in operational defects and repeat issues
- Strength and maturity of operational governance and controls
- Confidence of Board, regulators and executive stakeholders
Required Experience & Attributes
- Proven experience in a senior operational leadership role within a complex, international business
- Strong background in telecoms, IoT, SaaS, or subscription-based environments
- Demonstrated success in building and scaling end-to-end operating models
- Deep understanding of commercial lifecycle management (Contract-to-Cash)
- Experience operating in regulated or compliance-heavy environments
- Strong financial and commercial acumen, including margin and cost-to-serve management
- Experience working in private equity-backed or high-growth organisations is highly desirable
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.
Managing Director - Group Operations employer: Wireless Logic
Contact Detail:
Wireless Logic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managing Director - Group Operations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews like it’s game day! Research the company inside out, understand their mission, and think about how your experience aligns with their goals. Practice common interview questions and have your own questions ready to show you’re genuinely interested.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, use the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you’ve tackled challenges and achieved results in previous roles. This makes your achievements tangible!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Managing Director - Group Operations
Some tips for your application 🫡
Show Your Passion for IoT: When writing your application, let your enthusiasm for IoT connectivity shine through! We want to see how you can contribute to making IoT management a breeze. Share any relevant experiences or projects that highlight your passion and expertise in this field.
Tailor Your Application: Make sure to customise your application to align with our mission and values. Highlight your experience in operational leadership and how it relates to the key responsibilities outlined in the job description. This shows us that you understand what we’re all about!
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Wireless Logic
✨Know Your IoT Inside Out
Make sure you have a solid understanding of IoT connectivity and its applications. Brush up on the latest trends and technologies in the industry, as well as the company's specific offerings. This will not only show your enthusiasm but also demonstrate that you're ready to lead in this space.
✨Showcase Your Leadership Experience
Prepare to discuss your previous roles in operational leadership, especially in complex, international settings. Highlight specific examples where you've successfully scaled operations or improved customer service outcomes. This is your chance to illustrate how your experience aligns with the key responsibilities of the Managing Director role.
✨Align with Company Values
Wireless Logic values innovation, collaboration, and customer satisfaction. Be ready to share how your personal values align with these principles. Discuss instances where you've driven innovation or improved customer experiences in your past roles to reinforce your fit for the company culture.
✨Prepare for Strategic Discussions
Expect to engage in conversations about operational governance, compliance, and financial performance. Familiarise yourself with the commercial lifecycle management and be prepared to discuss how you would ensure operational control and efficiency. This will demonstrate your strategic thinking and readiness to tackle the challenges of the role.