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- Tasks: Support supply chain delivery and manage hardware orders while ensuring top-notch customer service.
- Company: Join a leading IoT connectivity company with over 10 million active subscriptions worldwide.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a hybrid working model for flexibility.
- Why this job: Be part of an innovative team that values creativity and collaboration in a fast-paced environment.
- Qualifications: 1+ years in supply chain roles; experience with customer service and tech is a plus.
- Other info: Opportunities for growth and development with full training provided.
The predicted salary is between 28800 - 42000 £ per year.
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.
Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
The Internet of Things (IoT) is like the magical glue that keeps the world connected! From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realise it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.
Role Overview: To ensure standards of Supply chain delivery expectations are met, working to SLAs and providing expected levels of service delivery. The role is responsible for primarily processing hardware orders and supporting second line customer queries relating to hardware. In a massively growing part of the company this role will be key to achieving the demand for hardware. In addition to this supporting dispatch of SIM orders where required.
Key Relationships: Interfacing with customers and internal teams and colleagues on all queries relating to Routers and also to support the SIM order section of supply chain.
Your Daily Quest:
- CI (Continuous Improvement) Identification across the processes you use
- Manually configure routers
- Raise customer SIM and hardware orders using Sage X3 system
- Perform testing on processed orders to ensure dispatch is accurate
- Process and manage returned stock
- Work with internal teams planning for forecasted orders
- Administer router management platform(s) used for all configuration
- Manage and complete outstanding cases within SLA timescales
- Working within the Service Desk Team to support second line hardware queries
- Monitor queue on Zendesk ticketing system for outstanding order requests to be processed
- Prioritise workload for urgent requests
- Use order summary provided to determine product requirements per order
- Manage additional requirements to a customer’s order such as SIM activations
- Support the supply chain team with their dispatch related activities
- Keep customers updated regarding shipment date and method, current status and answering questions relating to pending/completed orders
The Secret Sauce:
- Excellent verbal and written communication skills
- Excellent attention to details is essential
- Must have the ability to work unsupervised and on own initiative
- Highly organised coupled with the ability to prioritise effectively
- Ability to thrive in a high pressure, fast paced work environment
- Experience of using Excel, Powerpoint and Word
- Excellent team player, personable and able to operate at all levels
- The position consists of occasional physical requirements (moderate lifting and carrying.)
- Experience of Sage would be advantageous
- Experience within the M2M/IOT industry would be advantageous
- Knowledge of 4G router hardware would be advantageous
- Experience of programming / scripting languages would be advantageous
- A minimum of 1 years’ experience within a Supply chain environment role.
- Must have had exposure to working with complex customer procedures, preferably within a Customer Success environment.
- Experience of supporting customer requirements via omnichannel dispatch
- Previous experience operating within a business of large contracts within the services/telecommunications industry would be highly advantageous.
What Will Make You Shine At Wireless Logic:
- Enthusiastic, take a logical and proactive approach to problem solving
- Confident in the transfer of knowledge to team members and customers.
- Thrive in a fast-paced environment and be a natural problem solver.
- Demonstrate willing to go that extra mile in line with the customer and business needs.
Why Come Work With Us?
Here’s why we’re confident you’ll love being part of our team: The chance to join a creative, entrepreneurial company where bold ideas are celebrated. Full training, ongoing support, and the tools to help you thrive and grow in your role. We’re a company with heart. We genuinely care about our people and make sure everyone feels valued, respected, and part of the family.
For UK: Benefits Of Being Part Of The Team:
- 25 days holiday
- Buy up to 5 days additional holiday
- Birthday Day off
- Enhanced Maternity/Paternity Leave
- Group Company Pension Scheme
- Private Medical Insurance
- Discounted Gym membership at over 3000 Gyms
- Dental cover
- Optical cover
- Company Sick Pay Scheme
- Cycle to work scheme
- Onsite parking
- Access to a variety of online discounts on major retailers
- Employee assistance program
Ok, I’m Interested, What’s Next?
Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.
Overview Of Interview Process At Wireless Logic:
- Tele Interview – Meet the people team
- 1st Interview (Virtual) - Meet your manager
- 2nd Stage (Face to Face)- Meet your peers
If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.
Supply Chain and Router Support employer: Wireless Logic Ltd
Contact Detail:
Wireless Logic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain and Router Support
✨Tip Number 1
Familiarise yourself with the IoT industry and the specific technologies used in supply chain management. Understanding how IoT connectivity works will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current employees or professionals in the IoT field through platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled high-pressure situations in previous roles. The job description highlights the need for someone who thrives in fast-paced environments, so having concrete examples ready will set you apart.
✨Tip Number 4
Showcase your organisational skills by preparing a list of questions about the role and the team dynamics. This not only demonstrates your interest but also helps you assess if the company is the right fit for you.
We think you need these skills to ace Supply Chain and Router Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supply chain management and customer support. Emphasise any specific skills related to hardware processing, order management, and customer service that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of IoT connectivity and how your skills can contribute to their mission of making IoT management easier.
Highlight Relevant Experience: In your application, focus on your previous roles that involved supply chain processes, customer interactions, and any experience with tools like Sage X3 or Zendesk. Use specific examples to demonstrate your problem-solving abilities in high-pressure environments.
Showcase Communication Skills: Since excellent verbal and written communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully communicated with customers or team members in the past.
How to prepare for a job interview at Wireless Logic Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Familiarise yourself with terms like SLAs, supply chain processes, and IoT connectivity to show that you're well-prepared.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples of how you've tackled challenges in previous roles. Highlight your logical approach to problem-solving, especially in high-pressure situations, as this is crucial for the role.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are essential, practice articulating your thoughts clearly. Be prepared to explain complex concepts simply, as you may need to communicate with both technical and non-technical stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
