Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide customers through seamless migrations and ensure data accuracy.
- Company: Join Wireless Logic, a creative and entrepreneurial tech company.
- Benefits: Enjoy 25 days holiday, private medical insurance, and hybrid working options.
- Why this job: Make a real impact by improving customer experiences and processes.
- Qualifications: 1 year in customer service or telco administration; strong communication skills.
- Other info: Full training and ongoing support to help you thrive in your role.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Migrations Support Administrator role at Wireless Logic Ltd.
As a Migrations Support Admin, you will be at the heart of our operations, guiding both new and existing Wireless Logic and Arkessa customers through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you will help deliver exceptional service and maintain the integrity of our M2M databases.
Your Daily Responsibilities
- Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization.
- Provide regular, clear progress updates to customers and internal teams throughout the migration journey.
- Become our go-to expert on Energy Metering migrations and all three main migration types, sharing knowledge and best practices.
- Develop and deliver training sessions for both customers and internal teams to optimize migration processes.
- Identify, create, and implement Continuous Improvement initiatives to streamline migration and Change of Ownership procedures.
- Utilize tools like Zendesk, PowerBI, and SIMPro to generate reports that inform decisions within the Migrations Support team.
- Review customer feedback related to migrations and ownership changes and find ways to improve the experience.
- Log and triage incoming customer calls and chats using Zendesk, providing timely operational support.
- Maintain the accuracy of M2M SIM provisioning systems (SIMPro & Emport) by processing SIM changes and verifying network batches.
- Foster strong relationships with dealers and customers, providing dedicated support and guidance.
- Collaborate with network providers to facilitate SIM changes required for migrations.
Key Experience & Skills
- Experience: A minimum of 1 year in a Customer Service or Telco administration role, ideally with exposure to complex customer procedures within a service desk environment.
- Customer Focus: Ability to support customer requirements effectively using omnichannel CRM systems.
- Industry Advantage: Previous experience in services or telecommunications, particularly with large contracts, is a plus.
- Technical Proficiency: Comfortable using Microsoft Excel, PowerPoint, and Word.
- Communication: Excellent verbal and written communication skills with strong attention to detail.
Behaviours & Culture
- Problem-solving with enthusiasm, logic, and a proactive mindset.
- Confident in sharing knowledge with customers and colleagues.
- Team player who goes the extra mile to meet customer and business needs.
- Personable with the ability to build rapport at all levels of the organization.
- Commitment to continuous self-development and a positive, can-do attitude.
- Highly organized with the ability to prioritise tasks in a fast-paced environment.
- Ability to work independently and take initiative.
Your Objectives for the Year
- Smooth Migrations: Lead a high volume of customer migrations with high data accuracy and customer satisfaction.
- Process Improvement: Identify and implement at least two significant improvements to migration or Change of Ownership processes.
- Expertise Development: Deepen knowledge of Energy Metering migrations and serve as a primary point of contact for the team.
Why Wireless Logic
- Join a creative, entrepreneurial company where bold ideas are celebrated.
- Full training, ongoing support, and tools to help you thrive and grow in your role.
- We value our people and foster a caring, respectful, and inclusive culture.
Benefits (UK)
- 25 days holiday
- Buy up to 5 days additional holiday
- Birthday Day off
- Enhanced Maternity/Paternity Leave
- Group Company Pension Scheme
- Private Medical Insurance
- Discounted Gym membership
- Dental cover
- Optical cover
- Company Sick Pay Scheme
- Cycle to work scheme
- Onsite parking
- Access to online discounts
- Employee assistance program
Next Steps
Thank you for your interest in Wireless Logic. We will review all applications within five working days and contact shortlisted candidates. Due to volume, we may not be able to respond to everyone individually, but we encourage you to stay in touch for future opportunities.
Hybrid Working
Wireless Logic supports a hybrid working approach to give flexibility on where and how you work. You will find out more about this during the recruitment process.
Data Privacy
By applying for this role, you consent to us holding and processing your data in compliance with the General Data Protection Regulations. For questions or to exercise your data rights, contact recruitment@wirelesslogic.com.
IsExpired: false
#J-18808-Ljbffr
Migrations Support Administrator employer: Wireless Logic Ltd
Contact Detail:
Wireless Logic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Migrations Support Administrator
✨Tip Number 1
Get to know the company inside out! Research Wireless Logic and Arkessa, their values, and their services. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since this role involves guiding customers through migrations, being clear and confident in your communication is key. Try role-playing scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Wireless Logic team.
We think you need these skills to ace Migrations Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Migrations Support Administrator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Problem-Solving Experience: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in customer service or telecommunications. This will show us you're proactive and ready to take initiative.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Wireless Logic Ltd
✨Know Your Migrations Inside Out
Make sure you understand the migration process thoroughly. Familiarise yourself with the different types of migrations and be ready to discuss how you would handle them. This will show your potential employer that you're not just interested in the role, but that you’re also prepared to be their go-to expert.
✨Showcase Your Customer Service Skills
Since this role is all about guiding customers through migrations, be prepared to share examples of how you've provided exceptional customer service in the past. Highlight any experience you have with CRM systems like Zendesk, as this will demonstrate your ability to manage customer interactions effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in previous roles and how you overcame them. This will help you illustrate your proactive mindset and ability to think on your feet, which are crucial for this position.
✨Demonstrate Your Team Spirit
Wireless Logic values teamwork, so be ready to discuss how you've collaborated with others in the past. Share examples of how you’ve gone the extra mile to support your colleagues or improve processes, as this will show that you’re a team player who fits well with their culture.
