Customer Touchpoint Insight Analyst

What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 14 million IoT subscriptions active in 165 countries and direct partnerships with 50+ mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code? The Internet of Things (IoT) is like the magical glue that keeps the world connected! From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Your Daily Quest: As a Customer Touchpoint Insight Analyst at Wireless Logic, you will need a deep understanding of customer behaviours. Here’s what you’ll be doing day-to-day:

• Strong stakeholder engagement skills and a proven ability to collaborate across multiple cultures and diverse groups of employees and Customer types.
• Excellent verbal and written English communication and interpersonal skills.
• Must have the ability to work unsupervised and on own initiative, be highly organized and able to multi-task to tight deadlines.
• High computer literacy and ability to learn new software analytical packages.
• Creative in approach to change and influence processes with clear document creation output.
• Demonstrate data analysis and statistical measurement skills.
• Established at delivering overall strategic direction for customer touchpoint or journey.

The Secret Sauce: To thrive in this role, you’ll need:

• A minimum of 2 years’ relevant experience.
• Experience as a senior leader of one or more service departments.
• Comfortable being the owner of Customer Experience/Service measures at brand/company level.
• Confident working with international teams providing service in multiple countries, languages and cultures.
• Experience implementing formal Customer journey strategies management principals and processes.

What Will Make You Shine at Wireless Logic: Attention to detail and a commitment to delivering accurate financial results. Proactive and inquisitive approach to solving financial challenges. Strong problem-solving skills and a keen eye for discrepancies. Excellent written and verbal communication skills for liaising with teams. Agility and flexibility, handling multiple responsibilities with ease. Professionalism and the ability to maintain confidentiality. A genuine interest in driving process enhancements across the finance function. Self-starter, professional, first-class interpersonal skills with high energy and enthusiasm. Ambitious, hungry for success, focused on achieving results/goals. Strong project planning, organizational and commercial business skills. Flexible with work time. Able to perform out of hours’ duties, travel as necessary and perform weekend work if required. A willingness to take personal responsibility to see to it that we achieve success.

Why Come Work With Us? Here’s why we’re confident you’ll love being part of our team: The chance to join a creative, entrepreneurial company where bold ideas are celebrated. Full training, ongoing support, and the tools to help you thrive and grow in your role. We’re a company with heart. We genuinely care about our people and make sure everyone feels valued, respected, and part of the family.

For UK: Benefits Of Being Part Of The Team: 25 days holiday, Buy up to 5 days additional holiday, Birthday Day off, Enhanced Maternity/Paternity Leave, Group Company Pension Scheme, Private Medical Insurance, Discounted Gym membership at over 3000 Gyms, Dental cover, Optical cover, Company Sick Pay Scheme, Cycle to work scheme, Onsite parking, Access to a variety of online discounts on major retailers, Employee assistance program.

Ok, I’m Interested, What’s Next? Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.

Overview of interview process at Wireless Logic: Tele Interview – Meet the people team, 1st Interview (Virtual) - Meet your manager, 2nd Stage (Face to Face)- Meet your peers, Final Stage (Virtual / Face to Face)- Meet our leadership.

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

How we work? We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.