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For Companies At a Glance
- Tasks: Connect with customers, solve problems, and deliver top-tier service in a dynamic environment.
- Company: Join a multi-award-winning leader in IoT connectivity with a focus on innovation.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a supportive work culture.
- Why this job: Be the heart of customer engagement and make a real impact on customer satisfaction.
- Qualifications: 2 years in customer service, tech-savvy, and a problem-solving mindset.
- Other info: Hybrid working model with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Overview
3 days ago Be among the first 25 applicants
What we’re all about: a multi award winning, market leading business in the IoT connectivity space. Our mission is to make IoT management a breeze for any device, anywhere. We connect over 10 million IoT subscriptions in 165 countries and partner with 50 mobile networks to deliver value across the IoT connectivity chain.
Innovation is in our DNA, and we strive to wow our customers with collaboration, innovation, and top-notch satisfaction. Our expertise spans industries including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
Wireless Logic provides cutting-edge connectivity solutions to ensure a wide range of devices stay seamlessly connected.
Role Overview
Customer Service Advocate, the heart of the Customer Engagement Team. Your mission is to connect with customers, solve problems, and deliver top-tier service. You will guide customers through SIM and hardware troubles and build lasting relationships.
Your Daily Quest
- 1st Line Support – Diagnose and resolve issues with SIMs & hardware.
- Collaborate & Connect – Work with networks and use Zendesk, SIMPro, and chat tools to manage and resolve queries.
- Customer Champion – Advocate the use of the SIMPro self-serve portal and create effective solutions.
- Troubleshooting Wiz – Help customers navigate issues with troubleshooting, password resets, and system diagnostics.
- Continuous Improvement – Identify, create, and implement ways to improve customer care.
- Data Driven – Use reporting tools like Zendesk, PowerBI, Salesforce, and SIMPro to make proactive, fact-based decisions.
- Support Your Team – Help with platform readiness, training, and more.
- Onboarding & Training – Assist with smooth customer onboarding and host platform training sessions.
Secondary Focus
- Customer Complaints – Address issues with new accounts and service reviews.
- Operational Support – Ensure the IoT SIM provisioning system is accurate and up-to-date.
- Customer Care – Manage relationships, ensure customer satisfaction, and deliver excellent service at every touchpoint.
The Secret Sauce
- Communication – Your ability to engage with customers and colleagues is key.
- Attention to Detail – Stay organized and deliver exceptional service.
- Problem Solver – Tackle challenges head-on in a fast-paced environment.
- Tech-Savvy – Experience with tools like Excel, PowerPoint, and Zendesk is a plus.
- Customer Focused – With a minimum of 2 years’ experience in customer service or success, you understand complex processes and are ready to make an impact.
What Will Make You Shine
- Proactive & Enthusiastic – Approach challenges with a positive and logical mindset.
- Collaborative Spirit – Share knowledge, learn from others, and be a team player.
- Data-Driven – Use analytical skills to uncover insights and drive improvements.
- Customer Obsessed – Always go the extra mile to exceed customer expectations and business needs.
Why Come Work With Us
Here’s why we’re confident you’ll love being part of our team:
- The chance to join a creative, entrepreneurial company where bold ideas are celebrated.
- Full training, ongoing support, and the tools to help you thrive and grow in your role.
- We’re a company with heart. We genuinely care about our people and make sure everyone feels valued, respected, and part of the family.
Benefits (UK)
- 25 days holiday
- Buy up to 5 days additional holiday
- Birthday Day off
- Enhanced Maternity/Paternity Leave
- Group Company Pension Scheme
- Private Medical Insurance
- Discounted Gym membership at over 3000 Gyms
- Dental cover
- Optical cover
- Company Sick Pay Scheme
- Cycle to work scheme
- Onsite parking
- Onsite gym
- Online discounts on major retailers
- Employee assistance program
What’s Next
Thank you for your interest in Wireless Logic Group. Applications are reviewed within five working days. Shortlisted candidates will be contacted; due to volume, not all applicants can be notified individually.
Interview Process
- Tele Interview – Meet the people team
- 1st Interview (Virtual) – Meet your manager
- 2nd Stage (Face to Face) – Meet your peers
If you require reasonable accommodation during the application and selection process, please let us know and we will work to meet your needs.
Hybrid working: we offer a balance of office collaboration and remote work. Details will be shared during the recruitment process.
Diversity, equity, and inclusion are central to Wireless Logic. By applying you consent to data processing under GDPR. For questions or to exercise your data rights, contact recruitment@wirelesslogic.com.
Location and Availability
Relevant locations include Hurley, Birmingham, West Midlands, Leicester, Tamworth, Coleshill, and surrounding areas in England. Referrals may increase interviewing chances.
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Customer Service Advocate employer: Wireless Logic Ltd
Contact Detail:
Wireless Logic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advocate
✨Tip Number 1
Get to know the company inside out! Research Wireless Logic, their mission, and their products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advocate, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Wireless Logic.
We think you need these skills to ace Customer Service Advocate
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've tackled challenges and gone the extra mile for customers in the past.
Be Tech-Savvy: Mention any experience you have with tools like Zendesk or PowerBI. We love tech-savvy candidates who can navigate these platforms easily, so don’t hold back on showcasing your skills!
Tailor Your Application: Make your application stand out by tailoring it to our job description. Use keywords from the role overview and secret sauce sections to show us you’re a perfect fit for the Customer Service Advocate position.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Wireless Logic Ltd
✨Know Your Stuff
Familiarise yourself with the company’s mission and the IoT connectivity space. Understand how they connect devices and the importance of customer service in this industry. This will help you answer questions confidently and show your genuine interest.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about specific situations where you diagnosed problems or improved processes. This will demonstrate your ability to be a troubleshooting wiz, which is key for the Customer Service Advocate role.
✨Be Data-Driven
Brush up on your experience with tools like Zendesk and PowerBI. Be ready to discuss how you've used data to make decisions or improve customer satisfaction. This shows that you can think analytically and are prepared to support the team with data-driven insights.
✨Emphasise Your Communication Skills
Practice articulating your thoughts clearly and engagingly. Since communication is crucial in this role, consider role-playing common customer scenarios with a friend. This will help you feel more comfortable and showcase your ability to connect with customers effectively.
