IT Support EngineerNew in Reading

What We’re All About

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA

We have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate and achieve top‑notch customer satisfaction never wavers. We offer industry expertise, stellar service support and the most flexible, resilient and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities and smart cities.

The role

A fantastic new opportunity has arisen in our internal IT department for a broad and varied role handling support for the Wireless Logic Group, including our UK and other European offices. The position will be primarily based at our head office in Reading, Berkshire. Our IT Support Engineer will be a key member of the internal IT team, responsible for ensuring standards of IT service expectations are met. The role will involve general duties ranging from set‑up and installation of new equipment, maintaining device security, recycling licences, troubleshooting and diagnostics.

Responsibilities Include

• Dealing with assigned tickets, providing support over multiple channels
• Responding efficiently to support requests over a variety of channels (e‑mail, phone and ticketing system)
• Setting up new users' accounts and profiles via Active Directory, Office 365 etc.
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately
• Server, Network and PC maintenance
• Supporting the roll‑out of new equipment and applications
• Management of the internal phone system
• Any other IT support tasks as befitting your skill level

Skills Required

We don’t need you to know everything. For us attitude to learning, team ethic and communication skills are key. If you have a genuine passion for technology you could be a great fit.

• Excellent attention to detail
• Proactive team player
• Able to talk about technology in simple terms
• Logical thinker and natural problem solver
• Ability to multitask and switch between jobs
• Keen to build on existing skills

Desirable

• Experience of Active Directory, creating and managing users accounts, creating and managing distribution/security groups
• Familiar with Microsoft Office 365 Administration, Teams telephony and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity
• Understanding of security products and the cyber threat landscape

Why work with us?

• The opportunity to work for an entrepreneurial company
• Full training, ongoing support and the tools you need to grow and develop in your role
• We are a company with a heart and who genuinely values and respects its employees

In Addition, We Provide The Following Benefits

• 25 days holiday
• Buy up to 5 days additional holiday
• Birthday day off
• Enhanced Maternity/Paternity Leave
• Group Company Pension Scheme
• Private Medical Insurance
• Discounted gym membership at over 3000 gyms (including Total Fitness, Bannatyne, Puregym and Virgin Active)
• Dental cover
• Doctor at Hand (online GP service)
• Company sick pay scheme
• Cycle to work scheme
• Access to a variety of online discounts on major retailers
• Employee assistance programme

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.