About The Company
ILG is an award-winning, market-leading third-party logistics (3PL) provider specialising in high-quality order fulfilment and delivery services. We proudly serve premium brands, primarily within the beauty, fashion, and wellbeing sectors. Our mission is to empower our customers to succeed by delivering exceptional logistics solutions tailored to their unique needs. At ILG, we believe our people are our greatest asset. We invest heavily in training and development, recognise and reward achievements, and create meaningful opportunities for career progression. Joining ILG means becoming part of a fast-growing company where you can learn, grow, and realise your full potential in a supportive and friendly environment.
About The Company
ILG is an award-winning, market-leading third-party logistics (3PL) provider specialising in high-quality order fulfilment and delivery services. We proudly serve premium brands, primarily within the beauty, fashion, and wellbeing sectors. Our mission is to empower our customers to succeed by delivering exceptional logistics solutions tailored to their unique needs. At ILG, we believe our people are our greatest asset. We invest heavily in training and development, recognise and reward achievements, and create meaningful opportunities for career progression. Joining ILG means becoming part of a fast-growing company where you can learn, grow, and realise your full potential in a supportive and friendly environment.
About The Role
We are seeking a Marketing Operations Manager on a 6-month fixed-term contract based in East Grinstead, West Sussex. This role is pivotal in ensuring the efficiency and effectiveness of our marketing activities by managing systems, data, and processes that drive measurable results. You will take ownership of the HubSpot CRM and Marketing Hub platforms, optimising lead tracking, marketing automation, and reporting to provide clear insights into marketing’s contribution to pipeline growth. Working closely with both Marketing and Sales teams, you will enhance lead management processes, improve automation workflows, and maintain data integrity. This full-time role operates Monday to Friday, 9am to 6pm, offering a salary of £50,000 per annum pro rata.
Qualifications
- Strong practical experience with HubSpot CRM and Marketing Hub
- Proven expertise in marketing automation, workflows, and lead scoring
- Good understanding of marketing attribution and lead tracking methodologies
- Strong analytical skills with a focus on data management and reporting
- Excellent attention to detail and organisational abilities
- Experience collaborating with Sales teams on lead management
- Proactive, solutions-oriented approach to problem-solving
- Knowledge of GDPR regulations and email marketing compliance
- Legal right to work in the UK (no sponsorship available)
- Ability to communicate effectively in English, both written and spoken
Responsibilities
- Take ownership and optimise the HubSpot CRM and Marketing Hub platforms
- Develop and enhance marketing automation, including workflows and nurture journeys
- Ensure accurate lead tracking from initial contact through to customer conversion
- Manage lead scoring models, lifecycle stages, and marketing attribution frameworks
- Maintain clean, accurate, and reliable marketing data records
- Create dashboards and reports that translate data into actionable insights
- Support marketing campaigns through segmentation, list management, and automation
- Identify opportunities to streamline processes and reduce manual tasks
- Collaborate with Sales to align lead management practices and optimise pipeline performance
- Ensure compliance with GDPR and other relevant marketing regulations
Benefits
- Discretionary company bonus scheme
- Opportunity for hybrid working (up to 50% remote) following successful probation
- Comprehensive pension scheme, Life Assurance, Healthshield Cash Plan, and employee discounts
- 25 days' holiday plus Bank Holidays
- Additional birthday leave
- Free on-site parking with electric car charging facilities at select locations
- Recognition through a range of employee awards
- Regular social events to foster team engagement
- Employee assistance programme supporting mental health and wellbeing
- Cycle to work scheme
- Enhanced maternity and paternity leave provisions
Equal Opportunity
ILG is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, gender, disability, age, sexual orientation, gender identity, religion, or any other characteristic protected by law. We believe that diversity drives innovation and are dedicated to providing an environment where every employee can thrive and contribute to their fullest potential.
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