Head of Investment Administration in Weston

About Servaada, a Wipro company:Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.Job DescriptionAbout the Role: Servaada, a Wipro company is looking for a Head of Investment Administration with previous experience in a leadership role within Investment Administration, Wealth Management, Platform Operations or Financial Services Operations.The Head of Investment Administration will responsible for the strategic and operational leadership of all investment administration functions, ensuring the effective delivery of client services, regulatory obligations and operational performance.The role holder will lead multiple operational teams responsible for dealing, reconciliations, banking, corporate actions, asset onboarding and investment servicing activities.

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They will drive operational excellence, governance, risk management, customer outcomes and continuous improvement while ensuring adherence to FCA regulations, Consumer Duty requirements and CASS obligations.This role is a critical leadership position within Customer Operations and contributes significantly to the achievement of business objectives, growth plans and service excellence commitments.Regulatory Position of Role: This role falls within the Senior Managers and Certification Regime (SMCR) as a Certified Function Holder performing a Significant Management function, due to the role holder’s substantial responsibility for a significant business unit.͏Responsibilities:Strategic LeadershipDevelop and execute the Investment Administration strategy in alignment with business objectivesLead operational transformation and continuous improvement initiativesDrive automation, digitisation and process optimisation opportunitiesContribute to business planning, budgeting and resource forecastingAct as a senior stakeholder for operational change programmes and client initiativesOperational ManagementProvide leadership and oversight across all Investment Administration functionsEnsure delivery of agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)Monitor operational performance and productivity across all teamsEnsure operational processes remain efficient, scalable and fit for purposeManage escalated operational incidents, customer complaints and service issuesRegulatory and Risk ManagementEnsure compliance with FCA requirements, Consumer Duty and CASS regulationsMaintain effective operational control frameworks and governance processesOversee risk identification, reporting and mitigation activitiesEnsure timely completion of regulatory reporting and audit requirementsLead responses to internal and external auditsClient and Stakeholder ManagementBuild and maintain strong relationships with clients, custodians, fund managers and third-party suppliersAct as the key escalation point for operational and client mattersParticipate in client governance forums and service review meetingsSupport business development activities and operational due diligence exercisesPeople LeadershipLead and inspire a high-performing management teamEstablish clear performance expectations and accountabilityDevelop succession plans and capability frameworksPromote colleague engagement, wellbeing and inclusionDrive a culture of continuous learning and operational excellenceFinancial and Commercial ManagementManage departmental budgets and operational cost controlsIdentify opportunities to improve efficiency and reduce operational riskSupport commercial decision-making through management information and operational insightsDeliver productivity improvements while maintaining service qualityAccountabilities:Delivery of operational SLAs and KPIsFCA and CASS compliance within Investment AdministrationOperational risk and control effectivenessCustomer and client service outcomesTeam performance and engagementAudit and regulatory readinessOperational efficiency and continuous improvement͏Essential Skills: Significant leadership experience within Investment Administration, Wealth Management, Platform Operations or Financial Services OperationsStrong understanding of investment products, platforms and custody operationsExtensive experience managing large operational teamsStrong knowledge of FCA regulations and Consumer Duty requirementsStrong knowledge of CASS 6 and CASS 7Proven experience managing operational risk and control environmentsDemonstrated success leading operational transformation and change initiativesExcellent stakeholder management and communication skillsStrong analytical and decision-making capabilityDesirable Skills & Qualifications: Investment Operations Certificate (IOC)Investment Management Certificate (IMC)Chartered Institute for Securities & Investment (CISI) qualificationsLean Six Sigma or Continuous Improvement certificationExperience within outsourced financial services operationsPersonal Attributes: Operational Excellence
- Creates a culture focused on quality, efficiency, customer outcomes and continuous improvementStrategic Thinking
- Translates business strategy into operational execution and long-term capability developmentCustomer Focus
- Places customer and client outcomes at the centre of decision-makingRisk & Governance
- Promotes a strong risk culture through effective governance and controlPeople Leadership
- Inspires, develops and retains high-performing teamsCollaboration
- Builds strong relationships across the business and with external stakeholdersApplication of Individual Conduct Rules: Standard of conduct is reasonable under all circumstances relating toMust act with integrityMust act with due skill, care and diligenceMust be open and cooperative with the FCA and other regulatorsMust pay due regard to the interests of customers and treat them fairlyMust observe proper standards of market conductMust act to deliver good outcomes for retail customersJoin our team as a Head of Investment Administration and make a meaningful impact in the lives of our clients and beneficiaries.

If you have a passion for client servicing, a thorough understanding of investment services, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated team.Equal Opportunities: Servaada is committed to diversity, equality, and inclusion in the workplace. xsabvtc

All applicants welcome.