About Servaada, a Wipro company: Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider. Job DescriptionAbout the roleThe Corporate Actions and Distribution Team are responsible for ensuring any corporate events are communicated and actioned for clients within regulatory and operational timescales. Reporting directly to the Corporate Actions and Distributions Manager, you will be responsible for the day-to-day line management of the team, ensuring the team are delivering work accurately and within expected timescales.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
In addition to this, you are expected to motivate, inspire and develop those staff so that they can grow in line with aspirations of the business and achieve individual targets.͏Key ResponsibilitiesResponsibility for overseeing and participating in the maintenance of the core team processes: Supporting the company's on-going CASS adherence. Logging and processing of corporate actionsTimely identification and payment of distributionsManage the team to achieve an effective workflow, contributing towards an efficient execution of responsibilities. Completion of daily checklist and control checks on processes completed by the team.
Performing final assurance checks on Corporate Actions.
Work with the departmental management team to maintain a collaborative approach in achieving the department's SLAs and KPIs.
Responsible for team development through structured one-to-ones, appraisals and individual training and development plans.
Remain up to date on all relevant external regulatory requirements and internal processes to ensure all procedures and processes are accurate and approved.
Handle escalated enquiries and complaints, liaising with colleagues to achieve resolution and ensuring that the customer has been treated fairly throughout the process.
Encourage and value ideas and initiatives.
Working with own team and the other Line Managers to define, manage and continually improve the team and business processes through projects or small changes.
Support teams and colleagues in other departments to ensure any breaches are raised and closed within set timescales and relevant preventative actions and funding are implemented.
Demonstrate flexibility during periods of high workloads; assist other services when required.
Support the business software infrastructure with user acceptance testing.
Achieve and actively maintain your skills and knowledge to adhere to the Training and Competence standards, undertaking Overseer activities as nominated.
Ensure that the risk management process is promoted, supported, managed and implemented effectively in the team.
Liaise with the Ops Risk Team to identify and manage risk effectively.
Actively look to develop new processes and challenging existing ones, to maximize efficiency, accuracy and adherence to all Financial Conduct Authority regulations, particularly CASS 6, 7 & 8Ensure that Treating Customers Fairly (TCF) principles are adhered to, including raising any areas for concern with either Line Manager or Compliance.
You will, from time to time, be required to undertake other activities that fall within your capabilities as directed by management.͏About you (what we're looking for)Specialist Skills, Qualifications and Experience: EssentialExcellent attention to detailOwnership and accountabilityExcellent interpersonal, organisation and communication skillsFinancial services experienceExcellent drive, with ability to work unsupervised and under own initiativeAbility to work well under pressure and to tight deadlinesShows desire to develop through willingness to take on responsibility for challenging or high-stake tasks or projectsA proactive and innovative approach to problem solving, applying logic and foresight to decision-making.
Proven track record in taking a lead within a team environmentProven track record in concern for and adherence to regulatory requirementsCASS knowledge, in particular CASS 6 and 7 regulationsDesirableInvestment Operations Certificate (IOC) or equivalent industry recognised qualificationExperience working within financial services industryDemonstratable understanding of corporate actions and distributionsUnderstanding of investments and investment products͏Application of Individual Conduct RulesStandard of conduct is reasonable under all circumstances relating toMust act with integrityMust act with due skill, care and diligenceMust be open and cooperative with the FCA and other regulatorsMust pay due regard to the interests of customers and treat them fairlyMust observe proper standards of market conductMust act to deliver good outcomes for retail customersEqual Opportunities: Servaada is committed to diversity, equality, and inclusion in the workplace. xrnqpay
All applicants welcome.
Corporate Actions & Distribution Team Leader in Weston-super-Mare employer: Wipro
At Wipro, we pride ourselves on being more than just a workplace; we are a community of innovators dedicated to transforming the future of technology. As an Endur ETRM Business Analyst, you will thrive in a supportive and inclusive environment that values work-life balance and offers flexible working options. With a competitive salary, a comprehensive benefits package, and ample opportunities for professional development, Wipro is the ideal place for you to unlock your potential and make a meaningful impact in the global Gas & Power Market.
