Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
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Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
For additional information, visit us at DescriptionRole: AV / VC / UC Level three SupportThe Audio Visual-Unified Communications 3rd Level will deploy and support our Audio Visual and Unified Communications global estate.
The candidate will work with our managed services to lead implementations of technically appropriate AV/VC/UC & Telephony products (Ring Central). Responsibilities: Manage enterprise network audio-video-related projects. Troubleshoot video issues on network and report progress on various projects and installations. Drive the adoption of video conferencing service usage via Zoom, Teams and/or Webex. Follow, review, and recommend process changes and standards for design and documentation where necessary. Plan and coordinate the expansion of video and voice network technology.
Perform Unified Communications software and hardware upgrades, including the installation of video conferencing and A/V equipmentInterface with Projects and Infrastructure teams, site walkthroughs, design, ordering equipment, receiving and installing equipment, and provide support model for equipment (end- to-end management).
Provide project status on a regular basis as project team requires.
Collaborate with Operations and Production departments in support of Events, Sales, exhibitions and special projects related to build outs, renovations, adds, moves and changes.
Executive Level Support (C Level, VP, Directors) for unified communication mattersProvide local and remote collaboration support; work with remote Desktop support to resolve issues, work with remote users (internal and external) to successfully connect with existing video conferencing equipment and communicate services between and across different groups and levels internal and external to the organization.
Tier 3 end user support for all Unified Communications (collaborative applications and video), ability to perform troubleshooting on integrations and support A/V designs in existing and future video- conference rooms and offices.
Skills
Required:
Strong years of experience in audio-visual implementations and/or videoconference network engineering with Cisco Telepresence infrastructure.
Experience with Cisco endpoints and infrastructure (Control Hub)UC infrastructure (Ring Central)Experience with Webex administration and other web/audio collaboration platforms and services, specifically Microsoft Teams and Zoom.
Strong infrastructure implementation and project deployment experienceExperience in supporting system migrations and experience with AMX and/or Crestron AV Control systems.
Working knowledge of A/V concepts around audio and video signal types, routing, and cabling, including Production devices i.e.
Ross,Blackbox, Dante, Matrox. Proven analytical, evaluative, and problem-solving abilities with keen attention to detail. Proven ability to drive successful results across multiple functional areasExtensive experience working in a team-oriented, collaborative environment globallyWell versed in Desktop technologies (Windows 10, Macintosh and Office 365) Collaboration technologies (WebEx, Teams, SharePoint, One Drive), Server Technologies and Network Technologies.͏͏͏͏Mandatory Skills: Audio Video.
Reinvent your world.
We are building a modern Wipro.
We are an end-to-end digital transformation partner with the boldest ambitions.
To realize them, we need people inspired by reinvention.
Of yourself, your career, and your skills.
We want to see the constant evolution of our business and our industry. xohmjla
It has always been in our DNA
- as the world around us changes, so do we.
Join a business powered by purpose and a place that empowers you to design your own reinvention.
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