At a Glance
- Tasks: Deliver top-notch customer service and resolve queries effectively.
- Company: Join Servaada, a Wipro company, committed to customer satisfaction.
- Benefits: Enjoy a competitive salary, generous benefits, and ongoing training.
- Other info: Embrace a supportive environment that values teamwork and personal growth.
- Why this job: Make a meaningful impact in a dynamic team while developing your skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 18900 - 23100 £ per year.
About Servaada, a Wipro company: Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role: Servaada, a Wipro company is looking for a Customer Services Advisor with previous experience in customer and client services. We are looking for someone who is ready to dive into the world of life and pension policies, delivering top-notch service that puts our customer first. You will be handling a mix of inbound and outbound calls, emails, and written requests, aiming to resolve things first time and in the right way. You will be required to handle and resolve customer queries accurately and effectively, ensuring the best possible customer experience. You will take inbound calls and make outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstances. You can expect to build valuable customer relationships by developing a solid understanding of customer intermediary needs while aiming to deliver the right outcome. You will also be responsible for ensuring that all customer security checks are performed and will seek to identify potential problems, taking suitable action to correct or escalate any issues.
Your Benefits: As a Customer Service Advisor, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve. This is a permanent role, and an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.
Key Responsibilities:
- Customer Service – Provide award-winning customer support and be part of a supportive team that is all about doing the right thing for our customers.
- Accuracy – Maintain accuracy and accountability in an expanding and fast-paced environment.
- Teamwork – Recognise the importance of working together as a team to maximise team, department, and company results.
- Knowledge - Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness.
Essential Skills:
- A calm, customer-focused approach, even when things get busy.
- Strong attention to detail and a knack for getting things right first time.
- A team player who is open to feedback and always looking to improve.
- You will be process-driven and possess a keen eye for detail.
- An excellent communicator capable of clearly and effectively presenting ideas to stakeholders.
- A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers.
Desirable Skills & Qualifications:
- Computer literacy and willingness to learn new systems and technologies.
- Experience in contact centre, customer services or financial services as full and ongoing training will be provided.
Personal Attributes:
- Highly organised with the ability to manage multiple tasks and deadlines effectively.
- Strong attention to detail, ensuring accuracy in all client documentation and communications.
- Proactive and self‑motivated, able to anticipate needs and take initiative without constant direction.
- Resilient and adaptable, able to remain calm and composed when handling competing priorities.
- Team-oriented, contributing positively to collaborative working environments.
- Problem-solving attitude, able to identify issues quickly and offer practical solutions.
Application of Individual Conduct Rules: Standard of conduct is reasonable under all circumstances relating to: Must act with integrity, must act with due skill, care and diligence, must be open and cooperative with the FCA and other regulators, must pay due regard to the interests of customers and treat them fairly, must observe proper standards of market conduct, must act to deliver good outcomes for retail customers.
Equal Opportunities: Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.
Customer Service Advisor (Telford) employer: Wipro
At Wipro, we pride ourselves on being more than just a workplace; we are a community of innovators dedicated to transforming the future of technology. As an Endur ETRM Business Analyst, you will thrive in a supportive and inclusive environment that values work-life balance and offers flexible working options. With a competitive salary, a comprehensive benefits package, and ample opportunities for professional development, Wipro is the ideal place for you to unlock your potential and make a meaningful impact in the global Gas & Power Market.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Telford)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wipro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wipro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Telford)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wipro:Your cover letter is your chance to shine! Tell us why you want to work at Wipro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wipro!
How to prepare for a job interview at Wipro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
