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- Tasks: Provide 2nd line tech support and resolve user issues in a dynamic environment.
- Company: Join Wipro, a global leader committed to diversity and positive change.
- Benefits: Enjoy competitive pay, generous benefits, training, and extra holiday options.
- Why this job: Be the go-to for IT support while growing your skills in a fast-paced setting.
- Qualifications: Strong technical knowledge of Microsoft desktop applications and excellent customer service skills required.
- Other info: Hybrid work model with 3 days onsite; all applicants are encouraged to apply!
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Support Engineer (2nd Line)
Location: Reigate, United Kingdom
Work Mode: Hybrid- 3days onsite per week
Package: Competitive + Benefits
Start Date: ASAP
Permanent Role: Yes
Job Responsibilities And Requirements:
- Managed by the Operations Lead
- Provide strong 2nd line technical support to end users across the business, focusing on Microsoft desktop and application operating environment.
- Diagnose and resolve a wide range of technical issues, focusing on end-user technologies and supporting platforms.
- Provide excellent customer service and be a first point of call for IT support queries from internal staff. This could be via the service desk platform, phone, email, Teams, or face-to-face.
- Administer the service desk and act upon requests for change
Benefits:
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business.
The benefits include;
- Contributory pension
- Extra holiday purchase
- 4x life insurance policy
- Private medical insurance
Equal Opportunities:
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace.
All applicants welcome!
Support Engineer employer: Wipro
Contact Detail:
Wipro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarize yourself with common Microsoft desktop and application issues. Being able to quickly diagnose and resolve these problems will show your technical expertise during the interview.
✨Tip Number 2
Practice your customer service skills. Since you'll be the first point of contact for IT support queries, demonstrating excellent communication and problem-solving abilities is crucial.
✨Tip Number 3
Get comfortable with various communication platforms like Teams, email, and phone. Being versatile in how you interact with users can set you apart from other candidates.
✨Tip Number 4
Research Wipro's commitment to diversity and inclusion. Showing that you align with their values can make a positive impression during your discussions with the team.
We think you need these skills to ace Support Engineer
How to prepare for a job interview at Wipro
✨Understand the Technical Requirements
Make sure you are familiar with the specific technologies mentioned in the job description, especially Microsoft desktop and application environments. Brush up on common technical issues and solutions that end users might face.
✨Showcase Your Customer Service Skills
Since this role emphasizes excellent customer service, prepare examples from your past experiences where you successfully resolved user issues. Highlight your communication skills and ability to handle queries through various channels.
✨Familiarize Yourself with the Service Desk Tools
Research the service desk platform that the company uses. If possible, get a basic understanding of how it works, as this will show your initiative and readiness to hit the ground running.
✨Emphasize Your Adaptability
This position is in a fast-paced environment, so be ready to discuss how you adapt to changing situations. Share examples of how you've managed multiple tasks or adapted to new technologies in previous roles.
