Senior Information Technology Support Engineer in Southampton

Role: Datacenter and AV Engineer Specialist

This is a vital role supporting a UK based engineering team and the role will provide you the opportunity to be the main IT support engineer with Data center experience.

The role involves providing IT support to a team of 100 Developers, ranging from deskside to server infrastructure.

This is a very hands on role so requires somebody who enjoys all round IT work.

You will work within a group of geographical dispersed engineers to support end to end IT infrastructure for both existing and future business requirements.

Key Requirements for the role

Experience in an IT support role, ideally within R&D environments but not essential.

• Strong knowledge of Supporting and Troubleshooting Windows Client and Server operating systems (Latest & Legacy)
• Familiarity with the network protocols, network systems, DNS, DHCP & Active Directory
• Strong understanding of Microsoft products, software lifecycle methodology, and information systems development
• Racking, cabling and installation and support of hardware: Networking equipment, servers/workstations, desktops, games consoles, phones, etc
• Configuration and deployment of custom OS images and additional software, as needed, to servers, PCs and devices mainly using Microsoft deployment products such as WDS and SCCM
• Experience in virtual environments preferably with Hyper‑V and System Center Suite
• Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance
• Assist in maintenance and repair of AV equipment through third party vendor relationships
• Maintain neat appearance of AV cables and equipment.

Key Responsibilities

• Racking equipment & provisioning hardware as/when required (Servers, Network hardware)
• Wireless Technologies – Familiarity and support
• Configuration and deployment of OS images to servers, desktops, and devices using Microsoft deployment products such as WDS & SCCM
• Installing peripherals and components (GPUs, Disks, NICs, Memory)
• Active Directory Object Management
• GPO Creation and Management
• WSUS Setup and Management
• File Server & DFS Setup and Management
• Break fix of Servers, desktops, laptops, devices & peripherals
• Troubleshooting performance issues on systems (Servers and custom-built workstations)
• Tuning systems to get maximum performance
• Liaising with OEM partners for support and tracking right through to resolution
• Tracking all hardware in central asset database
• Tracking Maintenance & Renewal (M&R) contracts for all hardware assets
• Software tracking in Asset DB
• Microsoft Enterprise Software – Operating Systems (current and legacy), Office, System Center Suite and other Microsoft software

Wipro is an exciting organization to work for.

We ranked as a “Top Employer” as part of the Top Employer Institute annual listings.

We were assessed on several key HR practices including Diversity and Inclusion.

Benefits

• Contributory pension of up to 5%
• 4x life insurance policy
• Private medical insurance (50)

Wipro is an advocate for positive change and conscious inclusion.

As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace.

All applicants welcome.

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