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- Tasks: Lead service delivery for applications, ensuring quality and compliance.
- Company: Dynamic company focused on high-quality service delivery.
- Benefits: Competitive salary, flexible working hours, and career advancement opportunities.
- Other info: Join a supportive team with opportunities to grow in the IT sector.
- Why this job: Be the key player in delivering top-notch services and making a real difference.
- Qualifications: Experience in service delivery management and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
The Service Delivery Manager (Onsite) is responsible for ensuring stable, compliant, and high-quality service delivery for assigned applications and platforms. The role acts as the primary onsite delivery owner, coordinating with offshore teams, managing SLAs, handling escalations, and maintaining customer confidence through effective governance.
Key Responsibilities
- Own end-to-end service delivery for BAU operations, ensuring SLA, KPI, and quality adherence
- Act as the onsite point of contact for service issues, escalations, and delivery discussions
- Lead daily service calls, operational reviews, and status reporting
- Coordinate with offshore delivery teams to resolve incidents, defects, and service risks
- Track SLA breaches, root causes, and corrective actions
- Ensure adherence to agreed service processes, governance, and compliance requirements
- Maintain clear communication with customer stakeholders on service health and risks
Mandatory Skills & Experience
- Strong experience in Service Delivery Management / IT Operations
- Hands-on exposure to SLA, incident, problem, and change management
- Proven onsite customer-facing experience
- Ability to manage escalations and drive resolution with offshore teams
- Excellent communication and stakeholder management skills
Desirable
- Experience in Utilities Domain
- ITIL-based service management exposure
Service Delivery Lead in Solihull employer: Wipro
Contact Detail:
Wipro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service delivery or IT operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery management. Think about your past experiences with SLAs and escalations, and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Service Delivery Lead position.
✨Tip Number 4
Check out our website for the latest job openings! We often post roles that might not be listed elsewhere, so make sure you’re applying through us to get the best shot at landing that dream job.
We think you need these skills to ace Service Delivery Lead in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Lead role. Highlight your experience in service delivery management, SLAs, and customer-facing roles to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've managed escalations or improved service delivery in the past.
Show Off Your Communication Skills: Since this role involves a lot of stakeholder management, make sure your written application showcases your communication prowess. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wipro
✨Know Your SLAs Inside Out
Make sure you understand the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've managed these in previous positions, as this will show your expertise in service delivery management.
✨Showcase Your Communication Skills
Since the role involves a lot of stakeholder management, prepare examples that highlight your communication skills. Think about times when you successfully resolved escalations or maintained customer confidence through effective governance.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific service delivery challenges. Practise articulating your thought process and the steps you would take to resolve issues, especially in coordination with offshore teams.
✨Demonstrate Your ITIL Knowledge
If you have experience with ITIL-based service management, be sure to mention it. Prepare to discuss how you've applied ITIL principles in your past roles, particularly in incident, problem, and change management.