At a Glance
- Tasks: Provide on-site support for end users, ensuring high customer satisfaction.
- Company: Join Wipro, a top employer known for its inclusive culture.
- Benefits: Competitive salary, generous benefits, training, and career growth opportunities.
- Other info: Be part of a diverse team committed to positive change and inclusion.
- Why this job: Make a real impact by supporting VIP users in a dynamic environment.
- Qualifications: Experience with Windows 11, Microsoft 365, and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Role: EUC / Desktop Support Engineer (Onsite)
Key Responsibilities:
- Provide on-site End User Computing (EUC) support at locations agreed between Wipro and end client.
- Deliver field-based desktop support to end users, including VIP and senior stakeholders, ensuring a high level of customer satisfaction.
- Log, categorise, and validate incidents and service requests accurately within the ITSM tool.
- Perform first-line and second-line EUC troubleshooting, aiming for high first-time-fix rates.
- Route and re-route tickets to the appropriate resolver groups in line with agreed processes.
- Escalate unresolved tickets in accordance with client escalation procedures and SLAs.
- Participate in onsite meetings with the Wipro Field Services Lead as required.
- Support and take part in regular operational and corporate IT drills conducted by client.
- Ensure clear documentation, ticket updates, and handovers are maintained.
Required EUC / Desktop Support Skills:
- Strong hands-on experience supporting Windows 11 desktops and laptops.
- Experience with hardware diagnostics, break/fix, device swaps, and peripheral support (monitors, docks, keyboards, printers).
- Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, Office).
- Working knowledge of Active Directory / Entra ID (user accounts, groups, access issues).
- Expertise with Intune / Endpoint Manager for device compliance and Autopilot, Laptop Build management.
- PowerShell Scripting.
- Experience troubleshooting VPN, MFA, and network connectivity issues (LAN/Wi-Fi).
- Printer and scanner support experience, including onsite configuration.
- Strong communication and customer service skills, particularly when supporting VIP users.
- Understanding of ITIL-based incident and service request management.
Good to Have:
- Experience using Nexthink for endpoint analytics, device health monitoring, and proactive troubleshooting.
- Ability to interpret Nexthink insights to identify root causes and performance issues affecting end-user experience.
Benefits:
- You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business.
- Your benefits include contributory pension of up to 5%, extra holiday purchase, 4x life insurance policy, private medical insurance.
Equal Opportunities:
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
End User Support Specialist in Slough employer: Wipro
Wipro is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion while providing ample opportunities for professional growth. As an End User Support Specialist in London, you will enjoy a competitive salary, a generous benefits package, and the chance to work closely with VIP users, ensuring high customer satisfaction in a dynamic environment. Join us to be part of a top-ranked organisation that values your contributions and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Specialist in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to EUC support. We suggest role-playing with a friend to get comfortable with your responses and showcase your troubleshooting skills.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can keep you fresh in their minds. We recommend mentioning something specific from your conversation to show your genuine interest.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace End User Support Specialist in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the End User Support Specialist role. Highlight your hands-on experience with Windows 11 and Microsoft 365, as well as any relevant troubleshooting skills. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Customer Service Skills:Since you'll be supporting VIP users, it's crucial to showcase your strong communication and customer service skills. Share examples of how you've handled challenging situations in the past. We love to see candidates who can keep their cool under pressure!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, so get to the point while still showing off your personality!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Wipro and what we stand for!
How to prepare for a job interview at Wipro
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and any other relevant tech mentioned in the job description. Be ready to discuss your hands-on experience with hardware diagnostics and troubleshooting, as this will show you're prepared for the role.
✨Show Off Your Customer Service Skills
Since you'll be supporting VIP users, it's crucial to demonstrate your strong communication and customer service skills. Think of examples from your past experiences where you went above and beyond to ensure customer satisfaction, and be ready to share those stories.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL-based incident and service request management is key for this role. Brush up on the principles and be prepared to discuss how you've applied them in previous positions, especially when it comes to logging and categorising incidents.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about common issues you might face in EUC support, like VPN or network connectivity problems, and prepare a structured approach to how you'd tackle these challenges.
