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- Tasks: Bridge the gap between customers and delivery teams, ensuring their needs are met.
- Company: Join Wipro, a leader in digital transformation with a culture of innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for personal growth.
- Why this job: Make a real impact by shaping solutions that delight customers and drive success.
- Qualifications: Strong analytical skills and experience in customer engagement.
- Other info: Dynamic environment with endless opportunities for learning and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The purpose of the role is to liaison and bridge the gap between the customer and Wipro delivery team to comprehend and analyse customer requirements and articulate them aptly to delivery teams, thereby ensuring the right solution for the customer.
Responsibilities
- Customer requirements gathering and engagement
- Interface and coordinate with client engagement partners to understand the RFP/RFI requirements.
- Detail out scope documents, functional & non-functional requirements, features etc., ensuring all stated and unstated customer needs are captured.
- Construct workflow charts and diagrams, study system capabilities, and write specifications after thorough research and analysis of customer requirements.
- Engage and interact with the internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely responses to RFP/RFIs.
- Understand and communicate the financial and operational impact of any changes.
- Periodic cadence with customers to seek clarifications and feedback regarding the solution proposed for a particular RFP/RFI and accordingly instruct the delivery team to make changes in the design.
- Empower the customers through demonstration and presentation of the proposed solution/prototype.
- Maintain relationships with customers to optimise business integration and lead generation.
- Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/products) to the customers.
- Engage with the delivery team to ensure the right solution is proposed to the customer
- Periodically cadence with the delivery team to provide them with customer feedback/inputs on the proposed solution.
- Review the test cases to check 100% coverage of customer requirements.
- Conduct root cause analysis to understand the proposed solution/demo/prototype before sharing it with the customer.
- Deploy and facilitate new change requests to cater to customer needs and requirements.
- Support the QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback.
- Conduct Integration Testing and User Acceptance demos to validate implemented solutions and ensure a 100% success rate.
- Use data modelling practices to analyse the findings and design, develop improvements and changes.
- Ensure 100% utilisation by studying systems capabilities and understanding business specifications.
- Stitch the entire response/solution proposed to the RFP/RFI before it is presented to the customer.
- Support Project Manager/Delivery Team in delivering the solution to the customer
- Define and plan project milestones, phases, and different elements involved in the project along with the principal consultant.
- Drive and challenge the presumptions of delivery teams on how they will successfully execute their plans.
- Ensure Customer Satisfaction through quality deliverables on time.
- Build domain expertise and contribute to knowledge repository
- Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical.
- Write whitepapers/research papers, points of view, and share with the consulting community at large.
- Identify and create use cases for different projects/accounts that can be brought at Wipro level for business enhancements.
- Conduct market research for content and development to provide the latest inputs into the projects, thereby ensuring customer delight.
Performance Parameters
- Customer Engagement and Delivery Management: PCSAT, utilisation % achievement, number of leads generated from business interaction, number of errors/gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.
- Knowledge Management: Number of whitepapers/research papers written, number of user stories created, % of proposal documentation completed and uploaded into knowledge repository, number of reusable components developed for proposals during the quarter.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realise them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
BUSINESS ANALYST in Sheffield employer: Wipro
Contact Detail:
Wipro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BUSINESS ANALYST in Sheffield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Business Analyst role.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to impress someone. Prepare a quick summary of your skills and experiences that relate to the job. Make it snappy and engaging – you want them to remember you!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've tackled challenges in the past. Use real examples that highlight your analytical abilities and how you’ve bridged gaps between teams.
✨Tip Number 4
Don’t forget to follow up! After an interview or networking event, drop a quick thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace BUSINESS ANALYST in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your experience in customer engagement and requirements gathering, as these are key aspects of the job. We want to see how you can bridge the gap between customers and delivery teams!
Showcase Your Analytical Skills: In your application, don’t forget to mention any relevant analytical tools or methodologies you’ve used. We love candidates who can demonstrate their ability to analyse customer needs and articulate them clearly. This will show us you’re ready to tackle the challenges of the role!
Highlight Team Collaboration: Since this role involves working closely with various teams, make sure to include examples of how you've successfully collaborated in the past. We’re looking for someone who can engage with project managers, tech leads, and clients effectively, so share those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Wipro
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s clients and their needs. Familiarise yourself with common RFP/RFI requirements in the industry. This will help you articulate how your skills can bridge the gap between customer expectations and delivery team capabilities.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've gathered and analysed customer requirements. Use workflow charts or diagrams to illustrate your thought process. Being able to visually represent your ideas can make a strong impression on the interviewers.
✨Engage with Real Scenarios
Think of real-life scenarios where you’ve had to interact with both customers and delivery teams. Be ready to share how you managed feedback loops and ensured customer satisfaction. This demonstrates your ability to maintain relationships and optimise business integration.
✨Highlight Your Collaborative Spirit
Emphasise your experience working with cross-functional teams. Discuss how you’ve collaborated with project managers, tech leads, and QA teams to deliver successful solutions. This shows that you’re not just a lone wolf but someone who thrives in a team environment.
