At a Glance
- Tasks: Lead large-scale ServiceNow transformation projects and manage delivery across multiple tracks.
- Company: Join a strategic enterprise client focused on innovative IT solutions.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and stakeholder engagement.
- Why this job: Make a significant impact by transforming legacy processes into streamlined workflows.
- Qualifications: 10+ years in IT with strong Project Management and ServiceNow expertise.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking experienced Project Managers with strong ServiceNow expertise (10+ years) to lead a large-scale ServiceNow transformation program for a strategic enterprise client. This program focuses on:
- Transitioning from highly customised legacy processes to Out-of-the-Box (OOTB) aligned workflows
- Consolidating two legacy ServiceNow instances into a new strategic platform
- Introducing new processes into ServiceNow for the first time
The role requires strong delivery leadership across ITOM, ITSM, CMDB/CSDM, and EUC domains, combined with transformation mindset and stakeholder engagement capabilities.
Key Responsibilities
Program & Delivery Leadership
- Lead end-to-end ServiceNow transformation initiatives across multiple tracks
- Manage delivery roadmap for new ServiceNow instance adoption and process onboarding
- Ensure alignment with OOTB best practices and platform standardization goals
- Drive governance, reporting, and milestone tracking for leadership visibility
ServiceNow Transformation Scope Ownership
- Drive and deliver across key transformation areas, including:
- ITOM Discovery, Service Mapping & CMDB/CSDM alignment
- ITSM processes (Incident, Problem, Change, Request Management)
- End User Computing (EUC) Service Desk go-live
- Transition of processes from legacy instances to new platform
- Critical Process Implementation (Big Ticket Items)
- Software Asset Management (SAM)
- Hardware Asset Management (HAM)
- Patch Management & Reporting
- Software Development Lifecycle (SDLC) controls
Functional Track Delivery (Multi-Domain)
- Manage and coordinate delivery for:
- Service Request Management (E2E, CSO, Cloud onboarding)
- Service Level Management
- Incident & Problem Management (including DWS)
- eDiscovery and Cyber hygiene (Brinqa)
- Product Portfolio Management & APM
- Integrated Risk Management (IRM) and GRC
- Operational Resilience & DR/Portal initiatives
- DLP workflows, Access workflows, SAP integrations
Stakeholder & Governance Management
- Interface with client leadership, architecture teams, and business stakeholders
- Drive SteerCo updates, risk management, and escalation handling
- Collaborate with cross-functional teams (Infra, App, Security, Cloud)
Risk & Transformation Management
- Identify Day-1 risks and transformation dependencies
- Ensure mitigation planning for:
- Process deviations from OOTB
- Data quality issues in CMDB
- Integration and onboarding risks
- Drive adoption and change management across business units
Required Skills & Experience
Mandatory
- 10+ years overall IT experience with strong Project/Program Management
- Deep expertise in ServiceNow platform (ITOM, ITSM, CMDB, CSDM)
- Experience in large-scale ServiceNow transformation programs (not just migration)
- Strong understanding of:
- OOTB vs customised ServiceNow implementations
- ITIL processes and governance models
- Exposure to EUC / Service Desk transformation programs
Preferred
- Experience with:
- SAM, HAM, IRM, GRC modules
- ServiceNow integrations (e.g., SAP, Cloud workflows)
- Knowledge of Agile / Hybrid delivery models
- Prior experience in financial services / regulated environments
Leadership & Behavioral Competencies
- Strong stakeholder management and executive communication
- Transformation mindset with focus on standardization and simplification
- Ability to manage multiple parallel workstreams
- Proactive risk identification and mitigation
- Strong ownership and accountability
Key Success Metrics
- Successful rollout of new ServiceNow strategic instance
- Reduction in customizations / increase in OOTB adoption
- On-time delivery of priority processes (SAM, HAM, Patch, SDLC)
- Stable EUC / Service Desk go-live
- Improved CMDB data quality and service visibility
- Effective risk and dependency resolution
ServiceNow Project Manager employer: Wipro
Join a forward-thinking company that values innovation and transformation, offering a dynamic work environment for ServiceNow Project Managers. With a strong emphasis on employee growth, we provide opportunities for professional development and a collaborative culture that encourages knowledge sharing. Located in the UK, our hybrid work model allows for flexibility while working on impactful projects that drive significant change for our clients.
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We think this is how you could land ServiceNow Project Manager
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We think you need these skills to ace ServiceNow Project Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wipro.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wipro. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wipro
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
