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- Tasks: Lead quality assurance for Salesforce projects and drive process improvements.
- Company: Join Wipro, a top employer known for its inclusive culture and growth.
- Benefits: Enjoy competitive salary, generous benefits, training, and a quarterly bonus.
- Why this job: Make a real impact by ensuring high-quality standards in a dynamic environment.
- Qualifications: Strong understanding of quality parameters and team management skills required.
- Other info: Be part of a diverse team committed to positive change and career development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Wipro is looking for a Salesforce Quality Assurance Lead to join our delivery excellence team. As the Quality Compliance Lead, you ensure process compliance and drive quality improvements across client accounts. You will work closely with analysts, delivery teams, and leadership to maintain high standards and support new processes.
About Wipro
Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute 2024 annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last ten quarters.
You will be joining a growing, fast-paced, and dynamic organization. As the Quality Compliance Lead, you will receive a competitive salary, a generous benefits package including training and development, up to 6% employer contributory pension and a quarterly bonus.
Responsibilities
- Track and review quality performance across accounts and prepare reports for leadership and clients.
- Develop and monitor test plans to ensure compliance with SOPs.
- Conduct root cause analysis and deliver targeted training interventions.
- Support onboarding and training for new processes and agents.
- Manage team resourcing, performance reviews, and employee engagement initiatives.
Mandatory Skills
- Strong understanding of process quality parameters.
- Ability to conduct root cause analysis and develop training plans.
- Experience in preparing and presenting quality reports.
- Team management and stakeholder engagement skills.
- Knowledge of ITES/BPO industry trends.
- Project management certification.
- Experience with performance management systems.
- Analytical and execution excellence.
- Client-centric approach.
- Passion for nurturing talent and driving results.
Organizational Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industry: IT Services and IT Consulting
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
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Salesforce QA Lead employer: Wipro
Contact Detail:
Wipro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce QA Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wipro on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching Wipro's recent projects and initiatives. We want to show that we’re not just interested in the role but also in the company’s mission and values.
✨Tip Number 3
Practice common interview questions related to quality assurance and team management. We should be ready to share specific examples of how we've driven quality improvements in past roles.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position.
We think you need these skills to ace Salesforce QA Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Salesforce QA Lead role. Highlight your understanding of process quality parameters and any relevant project management certifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how your experience aligns with our goals at Wipro. Don’t forget to mention your client-centric approach!
Showcase Your Team Management Skills: Since this role involves managing teams, be sure to include examples of how you've successfully led teams in the past. We love to see how you’ve engaged and nurtured talent in your previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Wipro
✨Know Your Quality Standards
Before the interview, brush up on the key quality parameters relevant to the Salesforce QA Lead role. Be ready to discuss how you’ve ensured compliance in past projects and how you can apply those standards at Wipro.
✨Showcase Your Analytical Skills
Prepare examples of how you've conducted root cause analysis in previous roles. Highlight specific instances where your analytical skills led to significant improvements in quality or process efficiency.
✨Engage with Stakeholders
Demonstrate your team management and stakeholder engagement skills by sharing stories of successful collaborations. Discuss how you’ve managed performance reviews and employee engagement initiatives to foster a positive work environment.
✨Be Client-Centric
Wipro values a client-centric approach, so come prepared with examples of how you’ve prioritised client needs in your previous roles. Talk about how you’ve tailored training interventions or quality reports to meet client expectations.
