Regulatory and Compliance Lead (CASS Specialist)

Servaada, a Wipro company, is looking for a Regulatory and Compliance Lead (CASS Specialist) with a strong CASS background and experience including client money & assets, CASS RP and CMAR. As the first point of contact for our clients and beneficiaries, you will play a crucial role in providing exceptional service to our client. This role involves working from our London office, home, and occasionally travelling to client sites. Servaada is a separate legal entity, authorised by the FCA and has been set up by Wipro to provide regulated outsourcing services within the Financial Services industry. Our client is a leading provider for pension schemes and Servaada will be providing business and technology process outsourcing services.

As a Regulatory and Compliance Lead (CASS Specialist), you will receive a competitive salary, a generous benefits package, and training & development in areas to help you improve.

Role Summary: As a Regulatory and Compliance Lead with CASS specialism at Servaada, you will play a pivotal role in providing comprehensive second line compliance support to the organisation. You will serve as a strategic partner to business leaders, aligning regulatory and compliance initiatives (including the Consumer Duty) with business objectives, while also handling generalist responsibilities. This role requires a versatile compliance professional with expertise in regulatory compliance, a strategic mindset, and the ability to build effective relationships. Joining Servaada as a Regulatory and Compliance Lead with CASS specialism offers an exciting opportunity to contribute to both strategic compliance initiatives and day-to-day compliance advisory/operations. You will play a vital role in managing and overseeing compliance matters, providing guidance to business leaders, and fostering a positive work environment. Your expertise in Compliance, combined with your strategic mindset, will enable you to drive meaningful change and support the overall success of the organisation.

Key Responsibilities/Accountabilities:

• Develop and maintain a comprehensive understanding of all relevant laws, regulations, and internal policies that apply to Wipro Financial Outsourcing Services Ltd and its client.
• Provide CASS advice and steering as required.
• Provide guidance and support to business units on compliance matters.
• Conduct compliance themed advisory reviews based on risk assessments and develop strategies to mitigate identified risks.
• Develop and implement compliance training programs to educate employees on relevant laws, regulations, and internal policies.
• Monitor and assess the effectiveness of compliance training programs and make recommendations for improvements.
• Collaborate with internal stakeholders, such as quality assurance, risk management, and internal audit, to ensure a coordinated approach to compliance.
• Investigate and respond to compliance-related complaints and inquiries from regulators, clients, and employees.
• Support the SMCR regime by closely working with Compliance Operations who submit FCA Connect forms and Directory Persons as required.
• Support the ongoing regulatory and change initiatives by acting as the FCA compliance expert.
• Prepare and submit regulatory reports and filings as required.
• Keep management informed of significant compliance issues and developments.
• Assist in the analysis and production of Compliance Governance reporting.
• Assist in the identification and assessment of emerging risk including those arising from changes to regulatory obligations.
• Participate in industry forums and stay informed about emerging compliance trends and best practices.
• Create and comment on compliance MI that feeds into the Compliance Officer’s Board Reports.
• Management of any Compliance support staff.

Required Skills:

• The role holder will have a proven track record in establishing credible relationships with leadership teams and in managing complex compliance issues.
• They will have successfully operated in a complex environment and be driven to play a key role in regulatory compliance.
• Certified professional in compliance or risk management.
• Strong CASS background and experience, including client money and assets, CASS RP and CMAR.
• Robust experience in financial services in a second line back-office compliance role.
• Working knowledge of and experience in using the FCA Handbook.
• Excellent analytical and problem-solving skills, with the ability to identify and mitigate compliance risks.
• Strong communication and interpersonal skills, with the ability to effectively communicate complex compliance issues to non-compliance professionals.
• Ability to work independently and as part of a team, and collaboratively in a fast-paced, deadline-driven environment.
• Strong attention to detail and organisational skills.
• Ability to draft Compliance Oversight reports and other management reports to support the Compliance Oversight Officer.
• Ability to create and deliver specific compliance training on a face-to-face basis for employees to enable compliance to be embedded in the business.
• Ability to analyse the FCA returns from across the business to ensure they are comparative with previous returns.
• Self-motivator.
• Strong IT skills (particularly Excel and other MS Office applications).
• Experience with compliance monitoring tools and software.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• Knowledge of insurance industry practices and procedures.

Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.