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- Tasks: Develop and enhance reporting for Workplace Technology, ensuring data-driven decision-making.
- Company: Join Wipro, a global leader committed to diversity and positive change.
- Benefits: Competitive salary, generous benefits, training, and career development opportunities.
- Why this job: Make an impact by optimising service performance and enhancing user experience.
- Qualifications: Strong analytical skills and experience in IT performance analysis or service reporting.
- Other info: Dynamic environment with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose
The Workplace Technology Reporting Analyst is responsible for developing, maintaining, and enhancing reporting, metrics, and performance insights across all Workplace Technology domains. The role ensures that Service Management Layer (SML) services are supported with accurate, timely, and actionable data — enabling informed decision‑making, SLA adherence, continuous improvement, and operational excellence. Working across Productivity, Identity & Access Management (IAM), Hardware, Endpoint, and Collaboration domains, the analyst provides a unified view of service health, risk, compliance, and user experience. The role plays a critical part in strengthening governance, optimising service performance, and supporting product‑led delivery models.
Key Responsibilities
- SLA, KPI, and Performance Reporting
- Develop and maintain dashboards, scorecards, and reports that track SLAs, KPIs, OLAs, and operational metrics across all Workplace Technology domains.
- Monitor service performance trends, identifying risks, bottlenecks, and opportunities for improvement.
- Produce monthly and quarterly service performance packs for leadership, including narrative insights and recommendations.
- Ensure reporting aligns with SML requirements and supports governance forums, service reviews, and audit needs.
- Productivity Domain
- Track adoption, usage, and performance of Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive, Viva, Power Platform).
- Report on tenant health, license optimization, compliance posture, and user support trends.
- Provide insights into collaboration behaviours and productivity tool performance.
- Identity & Access Management (IAM) Domain
- Monitor SSO, MFA, provisioning/deprovisioning performance, access request SLAs, and compliance metrics.
- Produce reporting that supports Zero Trust principles, identity hygiene, and access governance.
- Highlight anomalies, access risks, and operational inefficiencies.
- Hardware Domain
- Track device lifecycle performance including procurement, deployment, break/fix, inventory accuracy, and disposal.
- Report on refresh cycles, device reliability, and adherence to hardware standards.
- Provide insights into stock levels, supplier performance, and user satisfaction.
- Monitor OS lifecycle compliance, patching success rates, autopatch performance, and endpoint security posture.
- Report on Intune/SCCM deployment pipelines, application packaging success, and endpoint configuration drift.
- Provide compliance dashboards to support audit, risk, and operational governance.
- Track performance and availability of meeting room systems, AV technology, printing services, and hybrid work tools.
- Report on utilisation, incident trends, device health, and user experience metrics.
- Provide insights to support capacity planning and technology optimization.
- Data Quality, Governance, and Continuous Improvement
- Ensure data accuracy, consistency, and integrity across all reporting sources.
- Maintain documentation for data models, definitions, and reporting standards.
- Partner with Product Owners, Service Leads, and Engineering teams to refine metrics and improve data capture.
- Support the evolution of product‑led delivery by embedding performance insights into backlog prioritisation and service roadmaps.
Skills and Experience
- Strong analytical skills with experience in service reporting, SLA management, or IT performance analysis.
- Proficiency in data visualization tools (e.g., Power BI) and advanced Excel skills.
- Understanding of ITIL practices, service management processes, and operational governance.
- Ability to interpret complex data and translate it into clear, actionable insights.
- Experience within Workplace Technology, Digital Workplace, or End‑User Computing environments.
- Familiarity with Microsoft 365, Intune, SCCM, identity platforms, or AV/meeting room technologies.
- Knowledge of product‑led delivery models and continuous improvement frameworks.
- Understanding of Zero Trust, compliance reporting, and endpoint security metrics.
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include:
- Contributory pension
- Life insurance policy
- Private medical insurance
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.
Workplace Consultant in Reading employer: Wipro
Contact Detail:
Wipro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Consultant in Reading
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience and skills, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from motivated candidates. Plus, it shows you're keen on joining our team at StudySmarter!
We think you need these skills to ace Workplace Consultant in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Workplace Consultant role. Highlight your experience with service reporting, SLA management, and any relevant tools like Power BI. We want to see how your skills align with what we're looking for!
Showcase Your Analytical Skills: Since this role is all about data and insights, don’t shy away from showcasing your analytical prowess. Include examples of how you've used data to drive decisions or improve processes in previous roles. We love a good data story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to complex topics like IT performance analysis.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Wipro
✨Know Your Metrics
Before the interview, brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to the Workplace Technology domain. Be ready to discuss how you’ve used data to drive decisions in past roles, as this will show your analytical skills and understanding of the role.
✨Showcase Your Tools
Familiarise yourself with data visualisation tools like Power BI and advanced Excel functions. Bring examples of dashboards or reports you've created in the past, as this will demonstrate your technical proficiency and ability to present complex data clearly.
✨Understand the Zero Trust Model
Make sure you have a solid grasp of Zero Trust principles and how they apply to identity and access management. Be prepared to discuss how you would monitor compliance metrics and address access risks, showcasing your knowledge of security best practices.
✨Prepare for Scenario Questions
Anticipate scenario-based questions where you might need to identify risks or suggest improvements based on hypothetical data sets. Practising these types of questions can help you articulate your thought process and problem-solving skills effectively during the interview.
