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For Companies At a Glance
- Tasks: Design and optimise ServiceNow ITOM Event Management solutions while leading innovative projects.
- Company: Join a forward-thinking digital transformation partner with a culture of reinvention.
- Benefits: Competitive salary, flexible work options, and opportunities for personal and professional growth.
- Why this job: Be at the forefront of technology, making impactful changes in a dynamic environment.
- Qualifications: Experience in ServiceNow solutions and strong integration skills are essential.
- Other info: Embrace a culture that encourages continuous evolution and career development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Role Overview
Responsible for designing, implementing, and optimizing ServiceNow ITOM Event Management solutions using best practices. Captures business needs, develops architecture, integrates with monitoring systems, and acts as a technical SME and thought leader.
Key Responsibilities
- Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating with tools like SolarWinds, Splunk, AppDynamics using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.
- Develop event rules, alert correlation, deduplication, suppression, and maintain operational intelligence signals.
- Design and tune service health dashboards including alert console, service health, and impact maps.
- Ensure CMDB and CSDM model integrity; manage Discovery scheduling and assess potential network impact.
- Provide technical leadership during complex, multi‑tier, multi‑tenant implementations focusing on system integration, governance, and platform best practices.
- Translate functional and technical requirements into implementation work packages; create architectural diagrams, technical specs, system docs, and manuals.
- Troubleshoot production/test issues, perform root cause analysis, and implement resolution strategies.
- Collaborate with stakeholders—executives, business units, SMEs—to conduct solution assessments, process analysis, and roadmap planning.
- Provide post‑implementation support and proactively optimize event management processes.
Essential Skills & Experience
- Strong experience in implementing ServiceNow solutions; specifically in ITOM/Event Management architecture.
- Proficient in designing event rules, alert correlation, deduplication, and suppression.
- Skilled in integration via SNMP traps, REST/SOAP, MID Server, webhooks.
- Strong JavaScript / Glide API experience for custom logic and alert action adjustments.
- Expertise in CMDB and CSDM, including horizontal and cloud‑based Discovery on AWS, Azure, GCP.
- Knowledge of service mapping, ability to create and debug patterns for application services.
- Sound understanding of ITIL/ITSM processes, including incident, problem, and change management.
- Experience with high‑availability, multi‑tier architectures.
Preferred
- ServiceNow Certified Implementation Specialist – Event Management (CIS-EM) is preferred.
- Additional ServiceNow certifications (CSA, CAD, CIS‑ITOM) are advantageous.
Typical Deliverables
- Architectural blueprints for ITOM Event Management solutions.
- Technical specifications, integration design, and configuration documents.
- Operational dashboards (Event Console, Service Health, Impact Maps).
- Integration modules (SNMP, REST/SOAP, Server).
- Implemented alert correlation rules and suppression strategies.
- CMDB models aligned with CSDM, knowledge of ACC.
- Post‑launch support and performance optimization reports.
Culture & Reinvention
We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
ServiceNow Architect-SaaS in Reading employer: Wipro
Contact Detail:
Wipro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect-SaaS in Reading
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with ServiceNow professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your ServiceNow projects, especially those involving ITOM Event Management. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to ServiceNow architecture and integration. Practice explaining your past experiences and how they relate to the role you're applying for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace ServiceNow Architect-SaaS in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ServiceNow ITOM Event Management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Technical Skills: Since this role requires strong technical expertise, be sure to include specific examples of your work with integrations, alert correlation, and CMDB management. We love seeing concrete achievements that demonstrate your capabilities!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to see why you’re a great fit for the position!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wipro
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in ServiceNow ITOM Event Management solutions. Brush up on your knowledge of event rules, alert correlation, and integration techniques with tools like SolarWinds and Splunk. Being able to discuss these topics confidently will show that you’re the right fit for the role.
✨Prepare Your Technical Examples
Have specific examples ready that showcase your experience with ServiceNow implementations. Think about challenges you've faced, how you resolved them, and the impact of your solutions. This will demonstrate your problem-solving skills and technical expertise during the interview.
✨Understand the Business Needs
Familiarise yourself with the company’s goals and how they align with the role. Be prepared to discuss how you can capture business needs and translate them into effective architecture and implementation strategies. This shows that you’re not just technically savvy but also business-minded.
✨Showcase Your Leadership Skills
As a ServiceNow Architect, you’ll need to lead complex implementations. Be ready to talk about your experience in providing technical leadership and collaborating with stakeholders. Highlight any past experiences where you’ve successfully guided teams or projects to success.
