Wipro Limited is seeking a Service Desk Lead L1 for a Reading-based contract role. The candidate will support service desk agents, coordinate escalated tickets, and liaise with multiple IT teams to ensure timely resolution and quality service delivery.
The role emphasizes governance, reporting, and continuous improvement of service desk processes, with a focus on customer satisfaction and performance metrics. This contract position is based in Reading, with enterprise-scale responsibilities.
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Service Desk Lead I — IT Support Champion in Reading employer: Wipro
At Wipro, we pride ourselves on being more than just a workplace; we are a community of innovators dedicated to transforming the future of technology. As an Endur ETRM Business Analyst, you will thrive in a supportive and inclusive environment that values work-life balance and offers flexible working options. With a competitive salary, a comprehensive benefits package, and ample opportunities for professional development, Wipro is the ideal place for you to unlock your potential and make a meaningful impact in the global Gas & Power Market.
