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For Companies At a Glance
- Tasks: Provide first-level IT support and troubleshoot technical issues for customers worldwide.
- Company: Join Wipro, a leader in innovative tech solutions.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Experience in AV systems and strong troubleshooting skills required.
- Other info: Flexible work environment with a focus on innovation and customer service.
The predicted salary is between 30000 - 42000 ÂŁ per year.
The Onsite & Dispatch Support team plays a key role in providing exceptional first‑level support for customers’ diverse technical environment. The primary focus is on digital‑first support, with occasional onsite presence at customer locations worldwide required. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in‑person assistance.
Skills & Responsibilities
- Resident Technicians: Expertise in AV systems, hardware support, and network troubleshooting.
- Dispatch Technicians: Capable of troubleshooting diverse technical issues across locations.
- Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
- Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
- Provide first‑level onsite support for hardware, AV systems, device management, and basic networking.
- Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
- Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
- Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
- Manage and troubleshoot customer devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
- Contribute to AV event support, assisting with setup, troubleshooting, and post‑event shutdown.
- Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Information Technology
Administrator in Reading employer: Wipro
Contact Detail:
Wipro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Reading
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT and AV systems. You never know who might be looking for someone with your skills, and a friendly chat can go a long way.
✨Tip Number 2
Show off your skills! If you have experience with AV systems or troubleshooting, consider creating a portfolio or a project showcase. This can really help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and technical support. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Administrator in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight your experience with AV systems, hardware support, and any relevant certifications like CompTIA A+ or CTS. We want to see how your skills match what we're looking for!
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional customer support and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We’re all about quick resolutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Wipro
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AV systems, hardware support, and network troubleshooting. Familiarise yourself with tools like Crestron and Extron, as well as the basics of device management and networking. This will help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss how you've provided exceptional service in the past. Think of specific examples where you resolved issues effectively and left clients satisfied. This will demonstrate your ability to promote a positive user experience.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Prepare by thinking through common IT service issues and how you would handle them. Practising these scenarios can help you articulate your thought process during the interview.
✨Highlight Your Flexibility and Adaptability
The job requires adapting to evolving environments, so be ready to share experiences where you've had to be flexible or innovative in your approach. This could be anything from managing unexpected technical challenges to adjusting your work style to meet team needs.
