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For Companies At a Glance
- Tasks: Lead SAP service delivery and ensure top-notch customer satisfaction.
- Company: Join a dynamic team in a leading tech environment.
- Benefits: Competitive salary, flexible work options, and growth opportunities.
- Why this job: Make a real impact by optimising SAP operations and driving innovation.
- Qualifications: Experience in SAP project management and strong communication skills required.
- Other info: Exciting role with potential for career advancement in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
The SAP SDM in an AMS environment is responsible for ensuring high-quality, efficient, and customer-centric delivery of SAP Application Managed Services. The role partners closely with customers, internal AMS teams, delivery leadership, and governance bodies to ensure service availability, SLA adherence, operational excellence, and continuous improvement.
Key Responsibilities
- Support SAP customers in both functional and technical needs, ensuring continuous improvements and enhancement of business operations.
- Act as the primary interface between customer stakeholders and AMS teams for all service delivery topics, escalations, and governance.
- Ensure SLA adherence, service availability, and timely issue resolution through structured reporting and proactive communication.
- Build a strong understanding of customer operations, business goals, and industry context to align AMS delivery with expected outcomes.
- Drive governance forums including weekly reviews, monthly KPI/Trend analysis, and Quarterly Business Reviews (QBRs).
- Present dashboards, service insights, and improvement plans to reduce ticket volume and optimize operations.
- Oversee structured processes around incident, problem, change, and release management, ensuring compliance with ITIL-driven AMS frameworks.
- Manage delivery performance across L1–L3 SAP support layers and cross-functional teams, ensuring seamless operations.
- Collaborate with technical leads, CoEs, and domain experts to improve productivity, automation, and stability of SAP systems.
- Identify opportunities for automation, proactive monitoring, and preventive maintenance.
- Own financial targets for AMS accounts, focusing on margins, profitability, renewals, and account growth.
- Track and manage budgets, burn reports, resource utilization, and cost optimization initiatives.
- Drive initiatives to reduce repeat incidents, streamline processes, and enhance SAP landscape stability.
- Identify transformation opportunities such as automation, cloud enablement, GenAI adoption, and process optimization.
- Help translate customer challenges into solutions that lead to new service opportunities and business value creation.
Required Skills & Experience
- Core Skills
- Strong experience in SAP Project Management and AMS Service Delivery Management.
- Working knowledge of SAP modules; good to have exposure to SAP APO or SAP EWM functional domains.
- Deep understanding of ITIL processes (Incident/Problem/Change Management).
- Experience in AMS delivery or SAP service management roles.
- Demonstrated experience managing large AMS accounts, preferably multi-regional, multi-module SAP environments.
- Experience presenting dashboards, KPIs, QBRs, and managing customer escalations.
- Strong stakeholder management and communication skills.
- Customer-centric mindset with the ability to drive solution orientation and value delivery.
- Analytical thinking with a continuous improvement mindset.
- Ability to handle crises, escalations, and pressure situations with maturity.
Optional Add-ons
- Exposure to smart operations, automation, or GenAI-based AMS accelerators is beneficial.
- Knowledge of cross-functional SAP modules and integrations.
Please note this is 1 + year fixed term contract.
SAP EWM Project Management in Manchester employer: Wipro
Contact Detail:
Wipro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP EWM Project Management in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP world, especially those who are already in project management or service delivery roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your SAP knowledge and ITIL processes. We recommend creating a list of common interview questions related to SAP Project Management and Service Delivery Management, and practice your answers. Confidence is key!
✨Tip Number 3
Showcase your achievements! When you get the chance to present during interviews, use dashboards or examples from your past experiences to highlight how you've improved service delivery or managed projects successfully. Numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make it happen!
We think you need these skills to ace SAP EWM Project Management in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SAP EWM Project Management role. Highlight your experience in SAP Project Management and Service Delivery Management, and don’t forget to mention any relevant skills or projects that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that demonstrate your understanding of customer needs and how you’ve driven improvements in past roles.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure to highlight your communication skills in your application. Share examples of how you've effectively communicated with teams and customers to resolve issues or improve service delivery.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Wipro
✨Know Your SAP Stuff
Make sure you brush up on your SAP Project Management and AMS Service Delivery Management knowledge. Be ready to discuss specific projects you've managed, especially if they involved SAP EWM or APO. This will show that you not only understand the technical side but also how it impacts business operations.
✨Understand the Customer's Needs
Before the interview, research the company and its customers. Understand their business goals and challenges. This will help you demonstrate how you can align AMS delivery with their expectations and provide tailored solutions during the interview.
✨Prepare for Scenario Questions
Expect questions about handling escalations and managing service delivery. Prepare examples from your past experiences where you successfully resolved issues or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a Service Delivery Manager, strong communication is key. Be prepared to discuss how you've effectively communicated with stakeholders in the past. Bring examples of dashboards or reports you've presented, and be ready to explain how you used them to drive improvements.
