At a Glance
- Tasks: Bridge the gap between business needs and tech solutions in a dynamic ServiceNow project.
- Company: Join a forward-thinking enterprise focused on IT transformation and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on agile methodologies and continuous improvement.
- Why this job: Be at the forefront of IT change and make a real difference in a regulated environment.
- Qualifications: Experience as a Business Analyst with ServiceNow knowledge and strong communication skills.
The predicted salary is between 50000 - 65000 € per year.
The Business Analyst (BA) will play a critical role in the ServiceNow re‑implementation programme, acting as the link between business stakeholders and the delivery team. The role focuses on eliciting, analysing, and validating requirements to ensure the new ServiceNow instance aligns to CSDM, minimises customisation, and supports efficient BAU operations in a regulated enterprise environment.
Key Responsibilities
- Facilitate workshops with business, IT, and security stakeholders to capture functional and non‑functional requirements.
- Document and maintain requirements, user stories, and acceptance criteria aligned to OOTB ServiceNow capabilities.
- Support CSDM adoption by defining service constructs, relationships, and reporting requirements.
- Work with architects and process owners to rationalise legacy catalog workflows and unwind unnecessary customisations.
- Ensure traceability from requirements through design, build, testing, and UAT.
- Support UAT planning, execution, defect triage, and business sign‑off.
- Contribute to knowledge transfer activities and BAU handover documentation.
Experience & Skills
- Hands‑on experience as a Business Analyst on enterprise IT transformation programmes.
- Proven experience with ServiceNow ITSM and/or ITOM implementations or re‑implementations.
- Strong understanding of ITIL processes and service management concepts.
- Experience working in agile delivery models and multi‑environment release cycles.
- Excellent stakeholder communication, documentation, and facilitation skills.
Certifications (Preferred)
- ITIL v4 Foundation or higher.
- ServiceNow fundamentals or implementation exposure.
- Agile / Scrum BA certification (desirable).
ServiceNow Business Analyst in London employer: Wipro
As a ServiceNow Business Analyst, you will thrive in a dynamic and collaborative work environment that prioritises employee growth and development. Our company offers comprehensive training programmes, competitive benefits, and a culture that values innovation and teamwork, all set in a vibrant location that fosters creativity and engagement. Join us to make a meaningful impact while advancing your career in a supportive and forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common Business Analyst scenarios. Think about how you would facilitate workshops or document requirements. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills through a portfolio! If you've worked on ServiceNow projects before, gather examples of your documentation and user stories. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceNow Business Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of a ServiceNow Business Analyst. Highlight your experience with IT transformation programmes and any hands-on work with ServiceNow. We want to see how your skills align with the job description!
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, it's crucial to demonstrate your communication prowess. Use clear, concise language in your application and provide examples of how you've facilitated workshops or captured requirements in the past.
Highlight Relevant Experience:Don’t forget to mention your experience with ITIL processes and agile delivery models. We’re looking for candidates who can hit the ground running, so make sure to detail any relevant projects or certifications that showcase your expertise.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Wipro
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the key features of ITSM and ITOM, and be ready to discuss how you've used them in past projects. This will show that you're not just familiar with the platform but can also apply it effectively.
✨Master the Art of Requirement Gathering
Since the role involves eliciting and validating requirements, practice articulating how you gather and document requirements. Be prepared to share examples of workshops you've facilitated and how you’ve captured both functional and non-functional requirements. This will demonstrate your hands-on experience as a Business Analyst.
✨Show Off Your Agile Experience
The job mentions working in agile delivery models, so be ready to discuss your experience with agile methodologies. Share specific examples of how you've contributed to agile teams, managed user stories, or participated in sprints. This will highlight your adaptability and understanding of modern project management.
✨Communicate Like a Pro
Strong communication skills are crucial for this role. Practice explaining complex concepts in simple terms, as you'll need to liaise with various stakeholders. Think about how you can convey your ideas clearly and concisely, and be ready to showcase your documentation skills with examples from your previous work.
