At a Glance
- Tasks: Install, configure, and troubleshoot IT hardware and software in a dynamic environment.
- Company: Join Wipro, a leader in digital transformation with a focus on innovation.
- Benefits: Competitive salary, career growth, and the chance to reinvent your skills.
- Other info: Exciting opportunities for personal and professional development in a fast-paced setting.
- Why this job: Make a real impact by supporting cutting-edge technology and enhancing user experiences.
- Qualifications: Experience in IT support, troubleshooting, and strong communication skills.
The predicted salary is between 33865 - 41391 £ per year.
The Field Support Engineer will be responsible for the installation, configuration, and troubleshooting of network infrastructure hardware and software.
This position supports a broad range of IT hardware and software.
Job Description
Role: Field Support Engineer/AV Support
The Field Support Engineer will be responsible for the installation, configuration, and troubleshooting of network infrastructure hardware and software.
This position supports a broad range of IT hardware and software.
Responsibilities
- Responsible for installing, maintaining, and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
- Diagnose and resolve various hardware performance issues, make decisions when appropriate related to replacing existing user workstation equipment and carry out the entire product replacement process, including the removal of existing IT assets as well as the implementation of new IT assets.
- Takes responsibility for potential or desired follow-up services or problem escalation.
- Should contribute directly to the implementation of new company service solutions, or short projects as per the supervisor’s directives.
- Should be able to conduct Video Conferencing meeting and Dry-run tests as needed
- Manage all IT assets, including tagging in / out existing and new IT assets as they are rolled out to end users.
- Ensure the best possible experience when setting up new user equipment, perform the necessary onsite testing to assure existing and / or new employees have access to equipment, applications, and various other technical solutions.
- Dealing with hardware and application support queries and issues reported to the Field Services team
- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
- Take ownership and responsibility of an issues from start through to a successful resolution
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Ensures that supported customer accurately completes the approved work request with the date and time of submission
- Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
- Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
Skills Required
- Strong experience working in a field services support capacity, with specific experience in the configuration, implementation, and maintenance of IT assets (Laptops, Desktops, Peripherals), troubleshooting and resolving any and all technical issues which require onsite service support.
- Knowledge and practical experience troubleshooting and supporting local area data networking (hardware/software/protocols and best practices).
- Knowledge of Incident Management, Service Request management, DEPOT model etc.
- Proficiency in Microsoft Desktop OS (domain environment), Desktop application related configurations, troubleshooting etc..
- Knowledge of standard Microsoft Productivity Applications such as Microsoft Office and Outlook.
Familiarity with all major web browsers including Google Chrome and Mozilla Firefox, EDGE and IE etc.
- Working knowledge of Apple-MAC operating systems and devices configuration and troubleshooting
- Working knowledge of Service Now ticketing tool.
- Should have experience to support Traders and Trading applications.
Mandatory Skills: Desktop Support .
Reinvent your world.
We are building a modern Wipro.
We are an end-to-end digital transformation partner with the boldest ambitions.
To realize them, we need people inspired by reinvention.
Of yourself, your career, and your skills.
We want to see the constant evolution of our business and our industry.
It has always been in our DNA - as the world around us changes, so do we.
Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Field Support Engineer in London employer: Wipro
At Wipro, we pride ourselves on being more than just a workplace; we are a community of innovators dedicated to transforming the future of technology. As an Endur ETRM Business Analyst, you will thrive in a supportive and inclusive environment that values work-life balance and offers flexible working options. With a competitive salary, a comprehensive benefits package, and ample opportunities for professional development, Wipro is the ideal place for you to unlock your potential and make a meaningful impact in the global Gas & Power Market.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wipro values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wipro might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wipro!
✨Direct Apply to Wipro
Let's not forget to apply directly through the Wipro website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wipro.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wipro. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wipro
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
