At a Glance
- Tasks: Bridge the gap between customers and delivery teams, ensuring their needs are met.
- Company: Join Wipro, a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and development.
- Why this job: Make a real impact by delivering tailored solutions that delight customers.
- Qualifications: Experience in customer engagement and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
The purpose of the role is to liaise and bridge the gap between the customer and the Wipro delivery team to comprehend and analyze customer requirements and articulate them aptly to delivery teams, thereby ensuring the right solution is delivered to the customer.
Responsibilities
- Customer requirements gathering and engagement
- Interface and coordinate with client engagement partners to understand the RFP/RFI requirements
- Detail scope documents, functional & non‑functional requirements, features etc., ensuring all stated and unstated customer needs are captured
- Construct workflow charts and diagrams, study system capabilities, and write specifications after thorough research and analysis of customer requirements
- Engage and interact with internal teams—project managers, pre‑sales team, tech leads, architects—to design and formulate accurate and timely responses to RFP/RFI
- Understand and communicate the financial and operational impact of any changes
- Maintain periodic cadence with customers to seek clarifications and feedback on solutions proposed for a particular RFP/RFI and accordingly instruct the delivery team to make changes in the design
- Empower customers through demonstration and presentation of the proposed solution or prototype
- Maintain relationships with customers to optimize business integration and lead generation
- Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/products)
- Engage with delivery team to ensure the right solution is proposed to the customer
- Provide the delivery team with customer feedback and inputs on the proposed solution
- Review test cases to verify 100% coverage of customer requirements
- Conduct root cause analysis to understand the proposed solution, demo, or prototype before sharing it with the customer
- Deploy and facilitate change requests to cater to customer needs and requirements
- Support the QA team with periodic testing to ensure solutions meet business needs by providing timely inputs and feedback
- Conduct integration testing and user acceptance testing to validate implemented solutions and ensure a 100% success rate
- Use data‑modelling practices to analyze findings and design, develop improvements and changes
- Ensure 100% utilization by studying system capabilities and understanding business specifications
- Stitch the entire response/solution proposed to the RFP/RFI before presentation to the customer
- Support the Project Manager/Delivery Team in delivering the solution to the customer
- Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
- Drive and challenge the presumptions of delivery teams on successful execution of their plans
- Ensure customer satisfaction through quality deliverables on time
- Build domain expertise and contribute to the knowledge repository
- Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical
- Write whitepapers, research papers, points of view and share with the consulting community at large
- Identify and create use cases for different projects/accounts that can be advanced at the Wipro level for business enhancements
- Conduct market research for content and development to provide the latest inputs into the projects, thereby ensuring customer delight
Performance Parameters & Skills
- Customer Engagement and Delivery Management: PCSAT, utilization % achievement, number of leads generated from business interaction, number of errors/gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.
- Knowledge Management: Number of whitepapers/research papers written, number of user stories created, % of proposal documentation completed and uploaded into the knowledge repository, number of reusable components developed for proposal during quarter.
Mandatory Skills: Salesforce Service Cloud
BUSINESS ANALYST L4 in London employer: Wipro
Wipro is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Business Analysts to thrive. With a strong emphasis on employee growth, Wipro offers numerous opportunities for professional development through training, mentorship, and engagement with industry experts. Located in a vibrant environment, employees benefit from a dynamic atmosphere that encourages creativity and teamwork, ensuring that every team member can contribute meaningfully to customer success.
StudySmarter Expert Advice🤫
We think this is how you could land BUSINESS ANALYST L4 in London
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Wipro!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace BUSINESS ANALYST L4 in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Wipro, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Wipro
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Wipro’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
