At a Glance
- Tasks: Support and implement cutting-edge AV and Unified Communications solutions globally.
- Company: Join Wipro, a leading tech services company driving digital transformation.
- Benefits: Competitive salary, health benefits, remote work options, and career development opportunities.
- Other info: Collaborative environment with opportunities for global teamwork and growth.
- Why this job: Be part of innovative projects that shape the future of communication technology.
- Qualifications: Experience in AV implementations and strong troubleshooting skills required.
The predicted salary is between 37800 - 46200 £ per year.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realise their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Role: AV / VC / UC Level three Support
The Audio Visual-Unified Communications 3rd Level will deploy and support our Audio Visual and Unified Communications global estate. The candidate will work with our managed services to lead implementations of technically appropriate AV/VC/UC & Telephony products (Ring Central).
- Manage enterprise network audio-video-related projects.
- Troubleshoot video issues on network and report progress on various projects and installations.
- Drive the adoption of video conferencing service usage via Zoom, Teams and/or Webex.
- Plan and coordinate the expansion of video and voice network technology.
- Perform Unified Communications software and hardware upgrades, including the installation of video conferencing and A/V equipment.
- Interface with Projects and Infrastructure teams, site walkthroughs, design, ordering equipment, receiving and installing equipment, and provide support model for equipment (end-to-end management).
- Provide project status on a regular basis as project team requires.
- Collaborate with Operations and Production departments in support of Events, Sales, exhibitions and special projects related to build outs, renovations, adds, moves and changes.
- Executive Level Support (C Level, VP, Directors) for unified communication matters.
- Provide local and remote collaboration support; work with remote Desktop support to resolve issues, work with remote users (internal and external) to successfully connect with existing video conferencing equipment and communicate services between and across different groups and levels internal and external to the organization.
- Tier 3 end user support for all Unified Communications (collaborative applications and video), ability to perform troubleshooting on integrations and support A/V designs in existing and future video-conference rooms and offices.
Strong years of experience in audio-visual implementations and/or videoconference network engineering with Cisco Telepresence infrastructure. Experience with Cisco endpoints and infrastructure (Control Hub) UC infrastructure (Ring Central). Experience with Webex administration and other web/audio collaboration platforms and services, specifically Microsoft Teams and Zoom. Strong infrastructure implementation and project deployment experience. Experience in supporting system migrations and experience with AMX and/or Crestron AV Control systems. Working knowledge of A/V concepts around audio and video signal types, routing, and cabling, including Production devices.
Proven ability to drive successful results across multiple functional areas. Extensive experience working in a team-oriented, collaborative environment globally. Well versed in Desktop technologies (Windows 10, Macintosh and Office 365), Collaboration technologies (WebEx, Teams, SharePoint, One Drive), Server Technologies and Network Technologies.
We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. It has always been in our DNA - as the world around us changes, so do we.
AV Support Engineer, IT Services in London employer: Wipro
At Wipro, we pride ourselves on being more than just a workplace; we are a community of innovators dedicated to transforming the future of technology. As an Endur ETRM Business Analyst, you will thrive in a supportive and inclusive environment that values work-life balance and offers flexible working options. With a competitive salary, a comprehensive benefits package, and ample opportunities for professional development, Wipro is the ideal place for you to unlock your potential and make a meaningful impact in the global Gas & Power Market.
StudySmarter Expert Advice🤫
We think this is how you could land AV Support Engineer, IT Services in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wipro values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wipro might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wipro!
✨Direct Apply to Wipro
Let's not forget to apply directly through the Wipro website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace AV Support Engineer, IT Services in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wipro.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wipro. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wipro
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
