Overview
In this role you will resolve priority incident tickets and service requests, contribute to incident analysis and change management, and drive continuous service improvement. You’ll work within a delivery framework to meet SLAs, document root causes, and implement mitigations to reduce recurrence. This position supports client-facing services and requires collaboration with cross-functional teams to sustain reliable, secure IT operations. You are asked to help shape incident management and change processes in a modern digital transformation environment.
Responsibilities
- Triaging and resolving high-priority incidents (P2) and other incidents within defined SLAs
- Logging incidents, documenting observations and root causes to inform mitigations
- Handling service requests within agreed timelines and SLAs with quality and accuracy
- Monitoring SLAs across incident lifecycles and escalating as needed
- Participating in regular service reviews with clients and internal teams
- Creating and presenting change requests with rollback plans, executing approved changes
- Documenting post-implementation outcomes
- Analyzing incidents to support root-cause analysis and service improvement plans
Key requirements
- Linux Administration
- Linux Administration
ADMINISTRATOR L3(CONTRACT) in London employer: Wipro
At Wipro, we pride ourselves on being more than just a workplace; we are a community of innovators dedicated to transforming the future of technology. As an Endur ETRM Business Analyst, you will thrive in a supportive and inclusive environment that values work-life balance and offers flexible working options. With a competitive salary, a comprehensive benefits package, and ample opportunities for professional development, Wipro is the ideal place for you to unlock your potential and make a meaningful impact in the global Gas & Power Market.
