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- Tasks: Manage MS Teams Voice and Cisco Call Manager for seamless communication.
- Company: Join a forward-thinking company focused on innovative communication solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of voice technology and make a real difference in communication.
- Qualifications: Experience with Cisco LAN switches and IP networking principles required.
- Other info: Dynamic role with potential for career advancement and skill development.
The predicted salary is between 36000 - 60000 £ per year.
About the Role: In this pivotal role, you will be responsible for supporting and managing MS Teams Voice and Cisco Call Manager infrastructure, ensuring seamless communication services. The ideal candidate will have extensive expertise in provisioning users and devices, along with the capability to configure Cisco LAN switches to optimize IP Telephony (IPT) services. A solid understanding of IP networking principles, including addressing and routing, is essential to effectively support and maintain a robust voice communication infrastructure.
Key Responsibilities include:
- Configuring and maintaining Cisco LAN switches to support IPT services effectively.
- Implementing and troubleshooting IP network configurations to support voice solutions.
- Managing provisioning and support for MS Teams Phone Service and Cisco Call Manager infrastructure.
- Troubleshooting SIP and SBC configurations to resolve complex voice communication issues.
- Handling legacy telephony circuit types and coordinating telco-related processes and number assignments.
- Administering service requests and incidents efficiently in ServiceNow.
- Collaborating with telecom and network suppliers to manage delivery timelines and ensure compliance with SLAs.
- Maintaining and supporting call recording solutions to meet organizational compliance standards.
- Contributing to continuous process improvements and technical documentation to enhance operational effectiveness.
Preferred Certifications:
- Cisco CCNP Collaboration
- Microsoft Certified Teams Voice / Collaboration
- Communications Systems Engineer
- ITIL Foundation Certification
Lead Administrator L2 employer: Wipro
Contact Detail:
Wipro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Administrator L2
✨Tip Number 1
Network with industry professionals! Join relevant forums or LinkedIn groups where you can connect with others in the telecom and networking space. This can lead to insider info on job openings and valuable advice from those already in the field.
✨Tip Number 2
Show off your skills in action! If you’ve worked on projects involving Cisco Call Manager or MS Teams, consider creating a portfolio or case studies. This gives potential employers a tangible look at what you can do, making you stand out.
✨Tip Number 3
Prepare for technical interviews by brushing up on your IP networking principles and troubleshooting scenarios. Practice explaining complex concepts simply, as this shows your depth of knowledge and communication skills—both key for a Lead Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! We often have exclusive listings that might not be found elsewhere. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Lead Administrator L2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MS Teams Voice and Cisco Call Manager. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects or experiences that relate to configuring Cisco LAN switches or troubleshooting voice communication issues.
Show Off Your Certifications: If you've got any relevant certifications like Cisco CCNP Collaboration or Microsoft Certified Teams Voice, make sure they’re front and centre in your application. We love seeing candidates who are committed to their professional development!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Wipro
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Teams Voice and Cisco Call Manager. Be ready to discuss how you've configured and maintained these systems in the past, and be prepared to answer technical questions about IP networking principles, addressing, and routing.
✨Showcase Your Troubleshooting Skills
Prepare examples of complex voice communication issues you've resolved. Highlight your experience with SIP and SBC configurations, and be ready to explain your thought process when troubleshooting problems. This will demonstrate your hands-on expertise and problem-solving abilities.
✨Familiarise Yourself with ServiceNow
Since you'll be administering service requests and incidents in ServiceNow, it’s a good idea to understand how the platform works. If you have experience with it, share specific instances where you’ve used it to manage incidents efficiently.
✨Emphasise Collaboration and Compliance
Talk about your experience working with telecom and network suppliers, and how you've ensured compliance with SLAs. Also, mention any contributions you've made towards continuous process improvements and technical documentation, as this shows your commitment to operational effectiveness.
