At a Glance
- Tasks: Provide on-site IT support, troubleshoot issues, and manage hardware and software installations.
- Company: Join a global services leader in Canary Wharf with a focus on digital transformation.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to learn and grow in enterprise IT.
- Why this job: Be part of a dynamic team driving IT innovation and enhancing user experiences.
- Qualifications: Experience in field services, troubleshooting, and familiarity with IT systems.
The predicted salary is between 40500 - 49500 £ per year.
Overview
In this role you will deliver on-site IT support in Canary Wharf, covering installation, configuration and troubleshooting of hardware, software and networking.
You will work with multi-vendor systems, manage IT assets, and support video conferencing and AV tasks.
You will collaborate with cross-functional teams to ensure smooth onboarding of new employees and rapid resolution of issues.
The role offers exposure to enterprise IT operations and a chance to contribute to digital transformation initiatives within a global services environment.
Responsibilities
- Install, configure, maintain and repair IT hardware, software and networking products
- Diagnose hardware issues and manage asset replacement and deployment
- Own follow-up actions and escalate issues as needed
- Contribute to new service solutions and short projects
- Conduct video conferencing setup and dry-run tests
- Manage IT assets (tagging in/out) as they are deployed
- Ensure optimal user equipment setup and onsite testing for access to apps and solutions
- Handle hardware and application support queries for Field Services
- Maintain productivity during varying workload; multitask under pressure with professionalism
- Take ownership from issue to resolution and involve experts for rapid resolution
- Ensure accurate work requests with timestamps
- Develop understanding of IT operations and related applications and business processes
- Maintain knowledge of company guidelines, processes and procedures
- Build specialized knowledge of systems within the company profile
- Key requirements
- Field services support experience with installation, configuration and maintenance of IT assets (laptops, desktops, peripherals)
- Troubleshooting and resolving on-site technical issues
- Knowledge of local area networking (hardware/software/protocols)
- Familiarity with incident management and service requests (DEPOT model)
- Proficiency with Microsoft Desktop OS in domain environments and related configurations
- Experience with Microsoft Office, Outlook; familiarity with major browsers
- Mac operating systems and devices configuration/troubleshooting
- Service Now ticketing experience
- Experience supporting Traders and Trading applications
- Multitasking and adaptability
- Patience and professionalism under pressure
- Strong ownership and accountability
- Desktop OS troubleshooting (Windows)
- Office applications and browser support
- Mac OS troubleshooting
Field Support Engineer employer: Wipro
At Wipro, we pride ourselves on being more than just a workplace; we are a community of innovators dedicated to transforming the future of technology. As an Endur ETRM Business Analyst, you will thrive in a supportive and inclusive environment that values work-life balance and offers flexible working options. With a competitive salary, a comprehensive benefits package, and ample opportunities for professional development, Wipro is the ideal place for you to unlock your potential and make a meaningful impact in the global Gas & Power Market.
