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- Tasks: Support and manage EUC platforms, providing 2nd line technical support.
- Company: Join Wipro, a top employer in tech services and consulting.
- Benefits: Enjoy competitive salary, generous benefits, training, and development opportunities.
- Why this job: Be part of a dynamic team driving digital transformation and innovation.
- Qualifications: Expertise in EUC support, Microsoft and Apple technologies, and cloud services required.
- Other info: Wipro values diversity and inclusion, welcoming all applicants.
The predicted salary is between 30000 - 42000 £ per year.
Location: Bath (Onsite)
Skills: EUC, L2 Support, MDM, VDI support, Office 365, AD, Okta
About the Role: We are seeking a highly skilled and motivated EUC Support solutions to join our team. In this role, you will be responsible for supporting & managing multiple EUC platforms like Mobility, VDI, S/W Distribution, Citrix & Asset Management.
Responsibilities:
- Responsible for providing End User Computing Infrastructure Support to the customers as a part of Service Delivery.
- Provide 2nd line technical support experience in a service desk environment.
- Act upon instruction from the internal ticketing system, such as delivering project tasks, implementing requests for change in system access, and aiding in diagnosis/problem solving from escalated incidents.
- Perform complete End User Transformation and Automation projects for clients.
Skills & Experience:
- Expertise in support, maintenance, and engineering enhancements to end-user focused hardware, technologies.
- Excellent experience in supporting a wide variety of end-user hardware in the Microsoft and Apple eco-systems.
- Remote Desktop, Apple Business Manager, VMware Workspace ONE MDM, VDI support - ideally AWS Workspaces, AD and Group Policy administration, Okta Workforce SAML authentication experience.
- Expertise in VDI (Vmware/Citrix), Office 365, Cloud data management, MS SharePoint.
- Knowledge on cloud technologies and migration to cloud services (Azure, AWS etc.)
- Good understanding on MMD, WVD, Amazon Workspace.
- Good understanding on Workspace one and Autopilot solutions.
- Good knowledge on VPN technologies, end point protection and encryption.
- Experience working with MDM tools – MS Intune, Airwatch or XenMobile.
Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include:
- Contributory pension
- Extra holiday purchase
- Life insurance policy
- Private medical insurance
Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.
EUC Support Engineer (, , United Kingdom) employer: Wipro
Contact Detail:
Wipro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Support Engineer (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VDI support and MDM tools like MS Intune. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Wipro to gain insights into the company culture and the specifics of the EUC Support Engineer role. This can provide you with valuable information that you can use during interviews.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios related to end-user computing. Being able to demonstrate your problem-solving skills in real-time can impress interviewers.
✨Tip Number 4
Showcase your soft skills, particularly communication and teamwork, as these are crucial in a support role. Be ready to discuss examples of how you've effectively collaborated with others to resolve issues.
We think you need these skills to ace EUC Support Engineer (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in EUC support, L2 support, and any specific technologies mentioned in the job description, such as Office 365, VDI, and MDM tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of the role. Mention specific projects or experiences that demonstrate your skills in end-user computing and problem-solving.
Highlight Relevant Skills: In your application, emphasise your expertise in supporting both Microsoft and Apple ecosystems, as well as your experience with remote desktop solutions and cloud technologies like Azure and AWS.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wipro
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, like VDI, MDM, and Office 365. Brush up on your knowledge of remote desktop solutions and cloud services, as these are crucial for the role.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved technical issues. This will demonstrate your ability to handle escalated incidents and provide effective support.
✨Familiarise Yourself with the Company
Research Wipro Limited and understand their values, culture, and recent projects. Being able to align your answers with their mission will show that you're genuinely interested in the company.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, or the technologies they use. This not only shows your interest but also helps you gauge if the company is the right fit for you.
