Datacenter Technician

We are seeking a Data Centre Engineer to join our bank’s IT team and take a supporting role in managing, maintaining and securing our critical data center infrastructure. This role involves designing, implementing, and overseeing secure, scalable, and resilient DC infrastructure across the bank’s data center and offices. As an engineer, you will play a pivotal role in actively supporting the bank’s DC infrastructure, ensuring operational success, and mentoring other team members.

Key Responsibilities:

• Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services.
• Ensure the Data Centre is visually always kept to a high standard.
• Responsible Financial Budgeting for all on-premises hosted services.
• Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider.
• Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets.
• Capacity management including power, floor space and assisting with forecasting loadings.
• Change management approval site level responsibility.
• Support the CTO team with Incident and problem management.
• Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried.
• Collaborate with vendors and internal stakeholders to integrate DC solutions into banking infrastructure and services seamlessly.
• Lead incident response efforts for Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours.
• Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies.
• Develop SLAs and processes for service requests such as ‘remote hands’ service or cabling requests.
• Assist with monthly reporting on DC power usage (subject to usage availability), PUE, capacity, and ensuring all information is correct and delivered on time.

Key skills Required:

• Extensive experience in technology and operations, preferably within the financial services or banking industry.
• Good understanding of security protocols and compliance standards (e.g., PCI-DSS, CIS, NIST).
• Experience in a Data Centre Operations or other similar critical operations role.
• Strong knowledge of networking and circuits along with DC operations.
• Extensive real time Incident / Fault management experience in a business-critical environment.
• Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems.
• Knowledge of Datacenters Customer installations, such as racks, HAC, cabling, cross connects, power, testing and customer acceptance.

Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six quarters.

Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include; Contributory pension, Extra holiday purchase, Life insurance policy, Private medical insurance.

Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.