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For Companies At a Glance
- Tasks: Be the go-to person for clients with pension questions and concerns.
- Company: Join Wipro, a leader in customer service and financial solutions.
- Benefits: Enjoy a competitive salary, generous benefits, and training opportunities.
- Why this job: Make a real difference in clients' lives while growing your skills in a supportive environment.
- Qualifications: High school diploma required; customer service experience in finance is a plus.
- Other info: Flexible working options available; we value who you are beyond your CV.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Senior Customer Service Representative – Pensions (UK)
Location: Reading
Introduction:
Wipro is looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative, specialising in pensions. As the first point of contact for our clients and beneficiaries, you will play a crucial role in providing exceptional service and support for pension-related inquiries and concerns. Your strong communication skills, empathy, and in-depth knowledge of pension products and processes will be instrumental in ensuring a positive and satisfactory customer experience. This role will be required to work from office for 5 days a week.
Your Benefits:
As a Customer Service Representative, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.
Responsibilities:
Act as the primary point of contact for clients and beneficiaries regarding pension-related inquiries, including account information, benefits, and retirement options
Respond promptly and professionally to customer queries via various communication channels, such as phone, email, and live chat
Provide accurate and detailed information about pension plans, contributions, withdrawals, and other related processes
Assist clients in navigating our online pension portal, guiding them through account setup and usage
Resolve customer complaints and concerns in a timely and empathetic manner, aiming for first-call resolution whenever possible
Escalate complex issues to the appropriate internal teams while ensuring follow-up and timely resolution
Maintain accurate records of customer interactions and update customer profiles in our database
Stay up to date with changes in pension regulations and policies to provide accurate and compliant information to customers
Mandatory Skills:
High school diploma or equivalent; further education or certifications in customer service or related fields is a plus
Proven experience in a customer service role within the financial services or pensions industry
Knowledge of pension products, retirement plans, and pension-related regulations in the UK
Excellent communication skills, both verbal and written, with a strong command of English language
Empathetic and patient approach to handle customer inquiries and concerns with professionalism and courtesy
Desirable Skills & Knowledge:
Ability to multi-task and manage time effectively in a fast-paced customer service environment
Proficient in using customer service software, databases, and Microsoft Office applications
Strong problem-solving skills and a proactive attitude in resolving customer issues
Positive and enthusiastic team player with a commitment to providing outstanding customer experiences
Flexibility to work in shifts, including evenings and weekends, as needed
Join our team as a Customer Service Representative for pensions and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for customer service, a thorough understanding of pensions, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated customer service team
Inclusion
At Wipro we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.
And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our talent acquisition team who will be happy to support you.
Your Benefits:
With Wipro you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.
Equal Opportunities:
Wipro is an Equal Employment Opportunity employer and makes all employment and employment -related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
Just so you know: if your application is successful, we’ll ask you to complete a Background Verification check (BGV)..
Customer Service Representative employer: Wipro
Contact Detail:
Wipro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the latest pension regulations and products in the UK. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can prepare you for the types of questions and concerns you might encounter in this position.
✨Tip Number 3
Showcase your empathy and problem-solving abilities in your interactions. Think of examples from your past experiences where you successfully resolved customer issues, as these will be valuable during discussions with our team.
✨Tip Number 4
Be ready to discuss your experience with customer service software and databases. Highlighting your proficiency in these tools will give you an edge, as they are essential for managing customer interactions effectively.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Customer Service Representative in pensions. Familiarize yourself with pension products and customer service expectations.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly within the financial services or pensions industry. Emphasize your communication skills and any specific knowledge of pension regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of pensions. Use specific examples from your past experiences to demonstrate how you can contribute to Wipro's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are clear and professional.
How to prepare for a job interview at Wipro
✨Show Your Knowledge of Pensions
Make sure to brush up on your knowledge of pension products and regulations in the UK. Being able to discuss these topics confidently will demonstrate your expertise and commitment to the role.
✨Demonstrate Empathy and Communication Skills
Since this role requires a strong focus on customer service, practice how you would handle various customer inquiries. Use examples from your past experiences to showcase your empathetic approach and effective communication skills.
✨Prepare for Common Customer Scenarios
Think about common issues customers might face regarding pensions and prepare your responses. This will help you show that you can think on your feet and provide solutions quickly and effectively.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the company and the role. Inquire about team dynamics, training opportunities, or how they handle complex customer issues to demonstrate your enthusiasm.
