Lead Administrator L1(Contract) in Coventry

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.

Job Description:

Warwick - Immediate joiners only - 2-3 Days Onsite

As an OT Network Engineer within our operational technology team, you will use your technical experience and skills to deliver best in class service for stakeholders and customers, ensuring the security and reliability of the network infrastructure is upheld without compromise. Working alongside senior and principal engineers, you will play an integral role supporting OT infrastructure across operations and project delivery, supporting senior members with routine network and cyber activity showing a desire to develop your skillset through a technical career path.

Key Accountabilities:

• Have a technical interest in networks and cyber security, maintaining existing infrastructure and assisting in testing and the implementation of new software and hardware through network re-fresh projects.
• Experienced working across project lifecycle and within associated industry standards/governance regimes for delivery of mission critical projects.
• A team player and experience in taking direction from senior team members and showing a willingness to develop themselves through a technical career path.
• Ability to engage work alongside senior peers and stakeholders. Can clearly communicate technical aspects of the project with relevance to the overall delivery.
• Technical skills and experience in Network Security, Layer 2/3 Routing and Switching and associated networking protocols in an OT technical environment.

Knowledge, Experience and Technical Know How:

• Interpersonal and technical skills.
• Experience of working in high performing, technical engineering teams across project, change, incident, delivery and BAU operations.
• Can demonstrate practical problem solving, good communications skills, both technical and non-technical, with experience working with, and influencing multiple stakeholders.
• Able to effectively communicate with stakeholders from peer groups to senior stakeholders.
• Dependable and trusted to work with sensitive and confidential information, experience working with a range of business stakeholders.

Technical Experience:

• Is detailed, methodical and analytical producing high-quality output and thinking.
• Excellent verbal and written communication skills.
• Demonstrates the ability to deal with project and BAU support in Operational Technology networks, self-driven and able to prioritise work where necessary.
• Experience in, and delivering results across Technical Operations, Incident, Problem and Change Management, Project Management, Continuous Improvement.
• Technical Certifications across one or more vendors such as CCNA.

Areas of Responsibility:

• Triaging and resolution of tickets. Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring. Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization. Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements. Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery. Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement. Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management. Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning. Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills: CISCO Wireless Admin.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.