Corporate Actions & Distribution Team Leader

About Servaada, a Wipro company: Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.

About the role: The Corporate Actions and Distribution Team are responsible for ensuring any corporate events are communicated and actioned for clients within regulatory and operational timescales. Reporting directly to the Corporate Actions and Distributions Manager, you will be responsible for the day-to-day line management of the team, ensuring the team are delivering work accurately and within expected timescales. In addition to this, you are expected to motivate, inspire and develop those staff so that they can grow in line with aspirations of the business and achieve individual targets.

Key Responsibilities:

• Responsibility for overseeing and participating in the maintenance of the core team processes.
• Supporting the company’s on-going CASS adherence.
• Logging and processing of corporate actions.
• Timely identification and payment of distributions.
• Manage the team to achieve an effective workflow, contributing towards an efficient execution of responsibilities.
• Completion of daily checklist and control checks on processes completed by the team.
• Performing final assurance checks on Corporate Actions.
• Work with the departmental management team to maintain a collaborative approach in achieving the department’s SLAs and KPIs.
• Responsible for team development through structured one-to-ones, appraisals and individual training and development plans.
• Remain up to date on all relevant external regulatory requirements and internal processes to ensure all procedures and processes are accurate and approved.
• Handle escalated enquiries and complaints, liaising with colleagues to achieve resolution and ensuring that the customer has been treated fairly throughout the process.
• Encourage and value ideas and initiatives.
• Working with own team and the other Line Managers to define, manage and continually improve the team and business processes through projects or small changes.
• Support teams and colleagues in other departments to ensure any breaches are raised and closed within set timescales and relevant preventative actions and funding are implemented.
• Demonstrate flexibility during periods of high workloads; assist other services when required.
• Support the business software infrastructure with user acceptance testing.
• Achieve and actively maintain your skills and knowledge to adhere to the Training and Competence standards, undertaking Overseer activities as nominated.
• Ensure that the risk management process is promoted, supported, managed and implemented effectively in the team.
• Liaise with the Ops Risk Team to identify and manage risk effectively.
• Actively look to develop new processes and challenging existing ones, to maximize efficiency, accuracy and adherence to all Financial Conduct Authority regulations, particularly CASS 6, 7 & 8.
• Ensure that Treating Customers Fairly (TCF) principles are adhered to, including raising any areas for concern with either Line Manager or Compliance.
• You will, from time to time, be required to undertake other activities that fall within your capabilities as directed by management.

About you (what we’re looking for):

Specialist Skills, Qualifications and Experience:

• Essential:
• Excellent attention to detail.
• Ownership and accountability.
• Excellent interpersonal, organisation and communication skills.
• Financial services experience.
• Excellent drive, with ability to work unsupervised and under own initiative.
• Ability to work well under pressure and to tight deadlines.
• Shows desire to develop through willingness to take on responsibility for challenging or high-stake tasks or projects.
• A proactive and innovative approach to problem solving, applying logic and foresight to decision-making.
• Proven track record in taking a lead within a team environment.
• Proven track record in concern for and adherence to regulatory requirements.
• CASS knowledge, in particular CASS 6 and 7 regulations.
• Desirable:
• Investment Operations Certificate (IOC) or equivalent industry recognised qualification.
• Experience working within financial services industry.
• Demonstratable understanding of corporate actions and distributions.
• Understanding of investments and investment products.

Application of Individual Conduct Rules:

• Standard of conduct is reasonable under all circumstances relating to:
• Must act with integrity.
• Must act with due skill, care and diligence.
• Must be open and cooperative with the FCA and other regulators.
• Must pay due regard to the interests of customers and treat them fairly.
• Must observe proper standards of market conduct.
• Must act to deliver good outcomes for retail customers.

Equal Opportunities: Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.