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For Companies At a Glance
- Tasks: Join our team to provide top-notch administrative support in the financial services sector.
- Company: Servaada, part of Wipro, is a leading outsourced service provider in the UK financial industry.
- Benefits: Enjoy a 12-month contract with opportunities for personal and professional growth in a dynamic environment.
- Why this job: Make a real impact while working collaboratively in a supportive and inclusive culture.
- Qualifications: Good academic record and computer skills are essential; teamwork and attention to detail are key.
- Other info: We value diversity and encourage all applicants to apply, regardless of background.
The predicted salary is between 28800 - 43200 £ per year.
About Servaada, a Wipro company: Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role: Client Services Administration plays an integral role in ensuring that Servaada provides award-winning service. It is currently made up of five teams, each of which process high volumes of instructions ensuring all work is completed right first time, every time. The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.
Key Responsibilities:
- Customer Service – Provide award-winning administrative support to Financial Adviser firms migrating and bringing new business.
- Accuracy – Maintain accuracy and accountability in an expanding and fast-paced environment.
- Teamwork – Recognise the importance of working together as a team to maximise team, department, and company results.
- Knowledge - Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness.
- Development - Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression.
- Rules and Regulations – Utilise awareness of FCA regulations and the risks involved within the financial services industry to adhere to company procedures. Working within the relevant Service Level Agreements (SLAs) to exceed industry-standard expectations.
Skills, Qualifications and Experience:
Essential:
- Good academic record.
- Computer literate (Outlook, Word and Excel).
- Good attention to detail.
- Excellent interpersonal and communication skills.
- Ability to work well individually and as part of a team.
- Ability to work well under pressure and to tight deadlines.
Desirable:
- Have Wrap platform knowledge and/or experience.
- Have a Financial Services qualification (E.g. IOC or CII).
- Understand Model Portfolios.
- Have a high-level understanding of trading (this role does not involve trading but having a high-level understanding would be beneficial).
Application of Individual Conduct Rules:
- Standard of conduct is reasonable under all circumstances relating to.
- Must act with integrity.
- Must act with due skill, care and diligence.
- Must be open and cooperative with the FCA and other regulators.
- Must pay due regard to the interests of customers and treat them fairly.
- Must observe proper standards of market conduct.
Equal Opportunities:
Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Client Services Administrator employer: Wipro
Contact Detail:
Wipro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator
✨Tip Number 1
Familiarise yourself with the FCA regulations and the financial services industry. Understanding these rules will not only help you in the role but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Highlight your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. This is crucial for a position that values team dynamics and collective success.
✨Tip Number 3
Showcase your attention to detail by discussing specific instances where your accuracy made a significant impact on a project or task. This will resonate well with the responsibilities of maintaining high standards in client services.
✨Tip Number 4
If you have experience with Wrap platforms or relevant financial qualifications, make sure to mention them in conversations or networking opportunities. This can set you apart from other candidates and show your readiness for the role.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Services Administrator position. Familiarise yourself with Servaada's mission and values to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasise your attention to detail, communication skills, and ability to work under pressure. Provide specific examples from your past experiences that demonstrate these skills in action.
Showcase Teamwork Experience: Since teamwork is crucial for this role, include instances where you've successfully collaborated with others. Mention any relevant projects or situations where your contribution helped achieve a common goal.
Tailor Your Application: Customise your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at Wipro
✨Showcase Your Customer Service Skills
Since the role involves providing award-winning administrative support, be prepared to discuss your previous customer service experiences. Highlight specific examples where you went above and beyond to assist clients or resolve issues.
✨Demonstrate Attention to Detail
Accuracy is crucial in this position. During the interview, mention instances where your attention to detail made a significant difference in your work. You might also want to prepare for questions that test your ability to spot errors or inconsistencies.
✨Emphasise Teamwork
This role requires collaboration with various teams. Be ready to share examples of how you've successfully worked within a team environment. Discuss how you contributed to team goals and supported your colleagues.
✨Familiarise Yourself with FCA Regulations
Understanding the regulatory environment is key for this role. Brush up on FCA regulations and be prepared to discuss how they impact the financial services industry. Showing that you are knowledgeable will demonstrate your commitment to compliance and professionalism.