Cisco UC Architect

Role: Cisco Unified Communication Architect

Location: London, UK

The Unified Communications (UC) Architect will collaborate with all aspects of configuring, maintaining and sustaining the Cisco VoIP environment including engineering, design, implementation, maintenance of existing UC environment, upgrading/configuration, and installation of hardware/software.

Responsibilities:

• Lead UC discovery sessions, developing solutions based on client requirements and creating low-level and high0level designs based on Cisco best practices.
• Ensure successful delivery to support strategic planning and initiatives, improve organizational performance, and advance progress towards RUSH goals.
• Work with vendors, clients, carriers and technical staff on implementation, optimization, and security of Cisco Unified Communications system. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, CCE, CUBE, Jabber, WebEx, Finesse, voice gateways, and all other Unified Communications applications.
• Carry out maintenance/upgrades on all UC/UCCE infrastructure and end points.
• Identify and troubleshoot VoIP call-routing and voice quality issues and recommend and implement mitigation strategies.
• Proficiencies in local area network/wide area network (LAN/WAN) operations are required to ensure optimum configuration and operation of all integrated systems.
• Strong knowledge of voice/VoIP protocols; SIP, ISDN PRI, TI, FXS, FXO and Fax
• Independently (with minimal oversight) develop and maintain trusted advisor relationships with business, clinical, and operations leaders that include guidance for optimizing use of UC and UCCE tools.
• Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication to all stakeholders.
• Perform security review of UC Infrastructure and Applications.
• Provide and maintain detailed runbook procedure and support documentation for routine maintenance on the Unified Communications systems.
• Provide technical leadership to the UC Engineers through feedback, mentoring and knowledge sharing.
• Provide presentation to client, upper management, and peers as it pertains to Unified Communications technology roadmap, architecture, engineering, and provisioning.
• Develop technical standards, define operational processes, and configuration best practices for UC infrastructure.
• Provide incident management and support to the critical issues escalated by UC Operations team.

Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters.

Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

Contributory pension

Extra holiday purchase

Life insurance policy

Private medical insurance

Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.