BUSINESS ANALYST L5

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job DescriptionRole PurposeThe purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.͏Do1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirementsEngage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIsUnderstand and communicate the financial and operational impact of any changesPeriodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the designEmpower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generationEnsure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers͏2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to:Provide them with customer feedback/ inputs on the proposed solutionReview the test cases to check 100% coverage of customer requirementsConduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customerDeploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedbackConduct Integration Testing and User Acceptance demoÃÂÃÂÃÂs testing to validate implemented solutions and ensure 100% success rateUse data modelling practices to analyze the findings and design, develop improvements and changesEnsure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customerDefine and plan project milestones, phases and different elements involved in the project along with the principal consultantDrive and challenge the presumptions of delivery teams on how will they successfully execute their plansEnsure Customer Satisfaction through quality deliverable on time͏3. Build domain expertise and contribute to knowledge repository Engage and interact with other BAÃÂÃÂÃÂs to share expertise and increase domain knowledge across the verticalWrite whitepapers/ research papers, point of views and share with the consulting community at largeIdentify and create used cases for a different project/ account that can be brought at Wipro level for business enhancementsConduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight͏DeliverNo.Performance ParameterMeasure1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarterMandatory Skills: Business Analysis. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.