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For Companies At a Glance
- Tasks: Be the go-to person for tech support and help users solve their IT issues.
- Company: Join Wipro, a global leader committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous benefits, and exciting career growth.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Basic IT support experience and knowledge of operating systems required.
- Other info: Dynamic work environment with a focus on personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Service Desk Administrator is the first point of contact for end-users seeking technical assistance. This role involves handling incoming requests, troubleshooting basic IT issues, escalating complex problems, and ensuring smooth day-to-day IT operations. The administrator provides timely support to maintain productivity across the organization.
Key Responsibilities
- Serve as the initial contact for IT-related queries via phone, email, or ticketing system.
- Log, categorize, and prioritize incidents and service requests in the ITSM tool.
- Provide first-level troubleshooting for hardware, software, network, and application issues.
- Reset passwords, manage user accounts, and assist with access permissions.
- Guide users through step-by-step solutions for common technical problems.
- Escalate unresolved issues to L2/L3 support teams with detailed documentation.
- Monitor and follow up on open tickets to ensure timely resolution.
- Maintain knowledge base articles and update documentation for recurring issues.
- Ensure compliance with IT policies, security standards, and service-level agreements (SLAs).
- Deliver excellent customer service and maintain professional communication with end-users.
Required Skills & Qualifications
- Hands-on experience in IT support or helpdesk roles.
- Basic knowledge of operating systems (Windows, macOS, Linux) and common applications (MS Office, email clients).
- Familiarity with networking fundamentals (IP, DNS, VPN, Wi-Fi troubleshooting).
- Experience with ticketing systems (ServiceNow, Jira, Zendesk, or equivalent).
- Strong problem-solving and analytical skills.
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast-paced and dynamic business. The benefits include:
- Contributory pension
- Life insurance policy
- Private medical insurance
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.
Service Desk Analyst in Belfast employer: Wipro
Contact Detail:
Wipro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. We all know someone who knows someone, and a friendly chat can open doors you didn’t even know existed.
✨Tip Number 2
Practice makes perfect! Before any interview, we recommend doing mock interviews with friends or using online platforms. It’ll help you feel more confident and ready to tackle those tricky questions.
✨Tip Number 3
Show off your skills! If you’ve got experience with ticketing systems or troubleshooting, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Service Desk Analyst in Belfast
Some tips for your application 🫡
Show Your IT Skills: Make sure to highlight your hands-on experience in IT support or helpdesk roles. We want to see your familiarity with operating systems and applications, so don’t hold back on showcasing your technical know-how!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand. Use bullet points if you need to – it helps us see your qualifications at a glance!
Tailor Your Application: Take a moment to customise your application for the Service Desk Analyst role. Mention specific skills from the job description that match your experience. This shows us you’re genuinely interested and have done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Wipro
✨Know Your Tech Basics
Brush up on your knowledge of operating systems like Windows, macOS, and Linux. Be ready to discuss common applications such as MS Office and email clients, as well as basic networking concepts. This will show that you’re not just a problem-solver but also have a solid foundation in IT support.
✨Familiarise Yourself with Ticketing Systems
Since the role involves using ticketing systems like ServiceNow or Jira, it’s a good idea to get acquainted with how these platforms work. If you’ve used any similar systems before, be prepared to share your experiences and how you managed incidents and service requests.
✨Practice Your Customer Service Skills
As a Service Desk Analyst, excellent communication is key. Think about examples where you’ve provided great customer service, especially in stressful situations. Practising how you would guide users through troubleshooting steps can help you articulate your approach during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Prepare by thinking through common IT issues you might encounter and how you would handle them. This will demonstrate your analytical abilities and readiness to tackle real-world challenges.
