b Overview /b p In this role you will deploy and support Wipros Audio Visual and Unified Communications estate within a global managed services framework. You’ll lead AV/VC/UC and telephony projects, coordinating with cross-functional teams to install and upgrade equipment and services. You will drive adoption of video conferencing tools and ensure reliable end-to-end collaboration across the organization, including executive-level support. This is an opportunity to shape enterprise AV/UC solutions at scale in a dynamic, transformation-focused environment. /p b Responsibilities /b ul li Manage enterprise network audio-video projects and installations /li li Troubleshoot video issues and report progress across projects /li li Drive adoption of video conferencing services (Zoom, Teams, Webex) /li li Plan and coordinate expansion of video and voice network technology /li li Perform UC software/hardware upgrades and equipment installation /li li Collaborate with Projects, Infrastructure, Operations and Production teams on builds, renovations and changes /li li Provide executive-level support for unified communications matters /li li Deliver Tier 3 end-user support for UC and video across internal/external users /li li Coordinate with remote desktop support to resolve issues and connect with existing VC equipment /li /ul b Key requirements /b ul li Strong experience in audio-visual implementations and videoconference network engineering with Cisco Telepresence infrastructure /li li Experience with Cisco endpoints and Cisco Control Hub /li li Experience with UC infrastructure (Ring Central) /li li Experience with Webex administration and Microsoft Teams and Zoom /li li Infrastructure deployment and project execution experience /li li Experience with AMX and/or Crestron AV Control systems /li li Knowledge of AV signal types, routing, cabling, and production devices (Ross, Blackbox, Dante, Matrox) /li li Analytical, detail-oriented problem-solving skills /li li Ability to work in a global, collaborative team environment /li li Proficiency in desktop technologies (Windows 10, macOS) and collaboration tools (WebEx, Teams, SharePoint, OneDrive) /li li Strong communication and executive-support capabilities /li /ul ul li Analytical thinking /li li Team collaboration /li li Attention to detail /li li Cisco Telepresence /li li Cisco Control Hub /li li RingCentral /li /ul
AV Support Engineer employer: Wipro
At Wipro, we pride ourselves on being more than just a workplace; we are a community of innovators dedicated to transforming the future of technology. As an Endur ETRM Business Analyst, you will thrive in a supportive and inclusive environment that values work-life balance and offers flexible working options. With a competitive salary, a comprehensive benefits package, and ample opportunities for professional development, Wipro is the ideal place for you to unlock your potential and make a meaningful impact in the global Gas & Power Market.
