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- Tasks: Design and optimise ServiceNow ITOM Event Management solutions with innovative technologies.
- Company: Join Wipro, a leading tech services company driving digital transformation globally.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Be a part of a dynamic team shaping the future of technology.
- Qualifications: Experience in ServiceNow solutions and strong integration skills required.
- Other info: Empower your career in a culture of reinvention and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
Key Responsibilities:
- Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating with tools like SolarWinds, Splunk, AppDynamics using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.
- Develop event rules, alert correlation, deduplication, suppression, and maintain operational intelligence signals.
- Design and tune service health dashboards including alert console, service health, and impact maps.
- Ensure CMDB and CSDM model integrity; manage Discovery scheduling and assess potential network impact.
- Provide technical leadership during complex, multi-tier, multi-tenant implementations focusing on system integration, governance, and platform best practices.
- Translate functional and technical requirements into implementation work packages; create architectural diagrams, technical specs, system docs, and manuals.
- Troubleshoot production/test issues, perform root cause analysis, and implement resolution strategies.
- Collaborate with stakeholders—executives, business units, SMEs—to conduct solution assessments, process analysis, and roadmap planning.
- Provide post-implementation support and proactively optimize event management processes.
Essential Skills & Experience:
- Strong experience in implementing ServiceNow solutions; specifically in ITOM/Event Management architecture.
- Proficient in designing event rules, alert correlation, deduplication, and suppression.
- Skilled in integration via SNMP traps, REST/SOAP, MID Server, webhooks.
- Strong JavaScript / Glide API experience for custom logic and alert action adjustments.
- Expertise in CMDB and CSDM, including horizontal and cloud-based Discovery on AWS, Azure, GCP.
- Knowledge of service mapping, ability to create and debug patterns for application services.
- Sound understanding of ITIL/ITSM processes, including incident, problem, and change management.
- Experience with high-availability, multi-tier architectures.
Preferred:
- ServiceNow Certified Implementation Specialist – Event Management (CIS-EM) is preferred.
- Additional ServiceNow certifications (CSA, CAD, CIS-ITOM) are advantageous.
Typical Deliverables:
- Architectural blueprints for ITOM Event Management solutions.
- Technical specifications, integration design, and configuration documents.
- Operational dashboards (Event Console, Service Health, Impact Maps).
- Integration modules (SNMP, REST/SOAP, MID Server).
- Implemented alert correlation rules and suppression strategies.
- CMDB models aligned with CSDM, knowledge of ACC.
- Post-launch support and performance optimization reports.
Mandatory Skills: ServiceNow - SaaS.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry.
Application Architect L1 in Reading employer: Wipro UK
Contact Detail:
Wipro UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Architect L1 in Reading
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Application Architecture. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository with examples of your work, especially any ServiceNow projects. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Architect L1 in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Application Architect L1. We want to see how you can bring your unique flair to our team!
Showcase Your Technical Skills: Don’t hold back on showcasing your expertise in ServiceNow and ITOM/Event Management. We’re looking for someone who can hit the ground running, so let us know about your relevant projects and achievements!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Wipro!
How to prepare for a job interview at Wipro UK
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow ITOM Event Management knowledge. Be ready to discuss your experience with designing event rules, alert correlation, and integration techniques. They’ll want to see that you can talk the talk and walk the walk!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in past projects. Think about times when you performed root cause analysis or optimised event management processes. This will demonstrate your technical leadership and ability to think critically.
✨Get Familiar with Their Tech Stack
Research the tools mentioned in the job description, like SolarWinds, Splunk, and AppDynamics. Understanding how these integrate with ServiceNow will give you an edge. You might even want to mention any relevant experience you have with these tools during the interview.
✨Engage with Stakeholders
Since collaboration is key, be prepared to discuss how you've worked with different stakeholders in the past. Share examples of how you’ve conducted solution assessments or process analyses. This shows you’re not just a techie but also someone who can communicate effectively across teams.
