Customer Service Advisor (Telford) - November 2026 in Shrewsbury

Job Title: Customer Service Advisor (Telford) - November 2026

City: Telford

State/Province: Shropshire

Posting Start Date: 8/27/26

Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.

Job Description:

Job Description

Servaada, a Wipro company is looking for a Customer Services Advisor with previous experience in customer and client services.

We are looking for someone who is ready to dive into the world of life and pension policies, delivering top-notch service that puts our customer first. You will be handling a mix of inbound and outbound calls, emails, and written requests, aiming to resolve things first time and in the right way. You will be required to handle and resolve customer queries accurately and effectively, ensuring the best possible customer experience. You will take inbound calls and make outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstances.

You can expect to build valuable customer relationships by developing a solid understanding of customer intermediary needs while aiming to deliver the right outcome. You will also be responsible for ensuring that all customer security checks are performed and will seek to identify potential problems, taking suitable action to correct or raise any issues

Key Responsibilities

• Customer Service –Provide award-winning customer support and be part of a supportive team that is all about doing the right thing for our customers.
• Accuracy –Maintain accuracy and accountability in an expanding and fast-paced environment.
• Teamwork –Recognise the importance of working together as a team to maximise team, department, and company results.
• Knowledge -Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness.
• Development -Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression.

Desirable Skills

• Computer literacy and willingness to learn new systems and technologies.
• Experience in contact centre, customer services or financial services as full and ongoing training will be provided.

Personal Attributes

• Highly organisedwith the ability to manage multiple tasks and deadlines effectively.
• Strong attention to detail,ensuring accuracy in all client documentation and communications.
• Proactive and self‑motivated,able to anticipate needs and take initiative without constant direction.
• Resilient and adaptable,able to remain calm and composed when handling competing priorities.
• Team-oriented,contributing positively to collaborative working environments.
• Problem-solving attitude, able to identify issues quickly and offer practical solutions.

Core Competencies

• Operational Excellence: Continually delivering and improving excellence for all clients and customers.
• Client and Customer Focus: Add value to client/customer, adhere to Treating Customers Fairly principles, and operate as a true business partner.
• Communication: Communicate clearly and concisely, tailoring content and style, with ability to make a positive impression on others.
• Working with others: Working successfully with others and building a network of good relationships in order to achieve shared goals.
• Performance Focus: Demonstrate energy and enthusiasm, takes ownership, delivers results and improves personal performance.

Mandatory Skills: L&P Policy Acquisition & Servicing.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.