Programme Manager

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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Summary: The Genesys Program Manager is responsible for leading and coordinating the implementation and ongoing management of Genesys Contact Center solutions. This role ensures that projects align with business goals, are delivered on time and within budget, and meet quality standards

Key Responsibilities

Program Oversight:
-Lead end-to-end program management for Genesys Contact Center deployments.
-Define scope, objectives, and success criteria aligned with business outcomes

Project Planning & Execution:
-Develop and manage detailed project plans including timelines, resources, and budgets.
-Coordinate cross-functional teams including IT, operations, and vendor partners

Stakeholder Management:
-Act as the primary point of contact for internal and external stakeholders.
-Facilitate regular status meetings and provide updates to leadership

Technical Coordination:
-Collaborate with technical teams to ensure proper configuration of Genesys Cloud features such as call flows, outbound campaigns, and workforce management
-Ensure integration with other enterprise systems as needed

Governance & Compliance:
-Establish program governance standards, processes, and metrics
-Ensure compliance with organizational policies and industry regulations

Risk & Issue Management:
-Identify potential risks and develop mitigation strategies.
-Resolve issues promptly to keep projects on track

Required Skills & Qualifications:

• Proven experience in program or project management, preferably in contact center or IT environments.
• Familiarity with Genesys Cloud or other contact center platforms.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple projects simultaneously.
• Experience with Agile or Waterfall methodologies is a plus.

Mandatory Skills: Genesys Cloud Contact Center Admin.Experience: >10 YEARS.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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