At a Glance
- Tasks: Lead transformative ServiceNow projects and drive innovative solutions for enterprise clients.
- Company: Wipro Limited, a global leader in tech services and consulting.
- Benefits: Inclusive workplace, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team committed to innovation and sustainability.
- Why this job: Make a real impact by transforming legacy systems into cutting-edge solutions.
- Qualifications: Strong Project Management skills and deep expertise in ServiceNow.
The predicted salary is between 63000 - 77000 £ per year.
Wipro Limited (NYSE: WIT, BSE
, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
For additional information, visit us at
Job Description
Role Title - Service Now Project Manager – Transformation
Role Overview
We are seeking experienced Project Managers with strong Service Now expertise to lead a large-scale Service Now transformation program for a strategic enterprise client.
This is not a simple migration—the program focuses on
- Transitioning from highly customised legacy processes to Out-of-the-Box (OOTB) aligned workflows
- Consolidating two legacy Service Now instances into a new strategic platform
- Introducing new processes into Service Now for the first time
The role requires strong delivery leadership across ITOM, ITSM, CMDB/CSDM, and EUC domains, combined with transformation mindset and stakeholder engagement capabilities.
Key Responsibilities
- Lead end-to-end Service Now transformation initiatives across multiple tracks
- Manage delivery roadmap for new Service Now instance adoption and process onboardings
- Ensure alignment with OOTB best practices and platform standardization goals
- Drive governance, reporting, and milestone tracking for leadership visibility
- ITOM Discovery, Service Mapping & CMDB/CSDM alignment
- ITSM processes (Incident, Problem, Change, Request Management)
- End User Computing (EUC) Service Desk go-live
- Transition of processes from legacy instances to new platform
- Software Asset Management (SAM)
- Hardware Asset Management (HAM)
- Patch Management & Reporting
- Software Development Lifecycle (SDLC) controls
- Service Request Management (E2E, CSO, Cloud onboarding)
- Service Level Management
- Incident & Problem Management (including DWS)
- e Discovery and Cyber hygiene (Brinqa)
- Product Portfolio Management & APM
- Integrated Risk Management (IRM) and GRC
- Operational Resilience & DR/Portal initiatives
- DLP workflows, Access workflows, SAP integrations
- Interface with client leadership, architecture teams, and business stakeholders
- Drive Steer Co updates, risk management, and escalation handling
- Collaborate with cross-functional teams (Infra, App, Security, Cloud)
- Identify Day-1 risks and transformation dependencies
• Ensure mitigation planning for
- Process deviations from OOTB
- Data quality issues in CMDB
- Integration and onboarding risks
- Drive adoption and change management across business units
- Mandatory Required Skills & Experience
- Mandatory Required Skills & Experience
- Hands-on exp in overall IT experience with strong Project/Program Management
- Deep expertise in Service Now platform (ITOM, ITSM, CMDB, CSDM)
- Experience in large-scale Service Now transformation programs (not just migration)
• Strong understanding of
- OOTB vs customized Service Now implementations
- ITIL processes and governance models
- Exposure to EUC / Service Desk transformation programs
- Preferred Skills
• Experience with
- SAM, HAM, IRM, GRC modules
- Service Now integrations (e. g., SAP, Cloud workflows)
- Knowledge of Agile / Hybrid delivery models
- Prior experience in financial services / regulated environment
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace.
Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.
Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.
Wipro provides equal opportunities to all and values diversity.
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ServiceNow Project Manager in London employer: Wipro Technologies
Wipro Technologies is an excellent employer, offering a dynamic work environment in Brighton that fosters innovation and collaboration. With a strong commitment to employee growth, we provide ample opportunities for professional development and training in cutting-edge technologies. Our diverse team thrives on operational excellence, making it a rewarding place for those passionate about cybersecurity and AI.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Project Manager in London
✨Join the IT Consultancy Buzz
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We think you need these skills to ace ServiceNow Project Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wipro Technologies.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wipro Technologies. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wipro Technologies
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
