BUSINESS ANALYST L5 in Horsham

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.

Role Purpose

The purpose of the role is to liaison and bridge the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulate them aptly to delivery teams, thereby ensuring the right solutioning to the customer.

• Do customer requirements gathering and engagement.
• Interface and coordinate with client engagement partners to understand the RFP/RFI requirements.
• Detail out scope documents, functional & non-functional requirements, features etc., ensuring all stated and unstated customer needs are captured.
• Construct workflow charts and diagrams, studying system capabilities, writing specifications after thorough research and analysis of customer requirements.
• Engage and interact with internal teams - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely responses to RFP/RFIs.
• Understand and communicate the financial and operational impact of any changes.
• Periodic cadence with customers to seek clarifications and feedback regarding the solution proposed for a particular RFP/RFI and accordingly instruct the delivery team to make changes in the design.
• Empower the customers through demonstration and presentation of the proposed solution/prototype.
• Maintain relationships with customers to optimize business integration and lead generation.
• Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/products) to the customers.
• Engage with the delivery team to ensure the right solution is proposed to the customer.
• Periodic cadence with the delivery team to provide them with customer feedback/inputs on the proposed solution.
• Review the test cases to check 100% coverage of customer requirements.
• Conduct root cause analysis to understand the proposed solution/demo/prototype before sharing it with the customer.
• Deploy and facilitate new change requests to cater to customer needs and requirements.
• Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback.
• Conduct Integration Testing and User Acceptance demos to validate implemented solutions and ensure 100% success rate.
• Use data modelling practices to analyse the findings and design, develop improvements and changes.
• Ensure 100% utilization by studying systems capabilities and understanding business specifications.
• Stitch the entire response/solution proposed to the RFP/RFI before it is presented to the customer.
• Support Project Manager/Delivery Team in delivering the solution to the customer: Define and plan project milestones, phases and different elements involved in the project along with the principal consultant.
• Drive and challenge the presumptions of delivery teams on how they will successfully execute their plans.
• Ensure Customer Satisfaction through quality deliverables on time.
• Build domain expertise and contribute to knowledge repository.
• Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical.
• Write whitepapers/research papers, points of view and share with the consulting community at large.
• Identify and create use cases for different projects/accounts that can be brought at Wipro level for business enhancements.
• Conduct market research for content and development to provide the latest inputs into the projects thereby ensuring customer delight.

Performance Parameters:

• Customer Engagement and Delivery Management: PCSAT, utilization % achievement, number of leads generated from the business interaction, number of errors/gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.
• Knowledge Management: Number of whitepapers/research papers written, number of user stories created, % of proposal documentation completed and uploaded into knowledge repository, number of reusable components developed for proposals during the quarter.

Mandatory Skills: Business Analysis.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.