Datacenter AV Support Engineer

Job Description

The Role

This is a vital role supporting a UK-based engineering team and the role will provide you the opportunity to be the main IT support engineer with data centre experience.

The role involves providing IT support to a team of 100 developers, ranging from deskside to server infrastructure.

This is a very hands‑on role so requires somebody who enjoys all‑round IT work.

You will work within a group of geographically dispersed engineers to support end‑to‑end IT infrastructure for both existing and future business requirements.

• Key Requirements for the role
• Experience in an IT support role, ideally within R&D environments but not essential.
• Strong knowledge of supporting and troubleshooting Windows client and server operating systems (Latest & Legacy).
• Familiarity with network protocols, network systems, DNS, DHCP & Active Directory.
• Strong understanding of Microsoft products, software lifecycle methodology, and information systems development.
• Racking, cabling and installation and support of hardware: networking equipment, servers/workstations, desktops, game consoles, phones, etc.
• Configuration and deployment of custom OS images and additional software, as needed, to servers, PCs and devices mainly using Microsoft deployment products such as WDS and SCCM.
• Asset tracking & maintaining inventory.
• Experience in virtual environments preferably with Hyper‑V and System Center Suite.
• Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance.
• Provide in‑depth break/fix AV maintenance.
• Assist in maintenance and repair of AV equipment through third‑party vendor relationships.
• Maintain neat appearance of AV cables and equipment.

Key Responsibilities

• Racking equipment & provisioning hardware as/when required (servers, network hardware).
• Patch panel cabling.
• Wireless technologies – familiarity and support.
• Configuration and deployment of OS images to servers, desktops, and devices using Microsoft deployment products such as WDS & SCCM.
• Installing peripherals and components (GPUs, disks, NICs, memory).
• Active Directory object management.
• GPO creation and management.
• WSUS setup and management.
• File server & DFS setup and management.
• Break fix of servers, desktops, laptops, devices & peripherals.
• Troubleshooting performance issues on systems (servers and custom‑built workstations).
• Tuning systems to get maximum performance.
• Liaising with OEM partners for support and tracking right through to resolution.
• Tracking all hardware in central asset database.
• Tracking maintenance & renewal (M&R) contracts for all hardware assets.
• Software tracking in asset DB.
• Microsoft enterprise software – operating systems (current and legacy), Office, System Center Suite and other Microsoft software.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace.

Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process.

Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.

Wipro provides equal opportunities to all and values diversity.

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