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- Tasks: Provide first and second line IT support for desktops, laptops, and meeting room equipment.
- Company: Wipro is a leading tech services company focused on innovative digital transformation solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a purpose-driven team that empowers you to reinvent your career and skills.
- Qualifications: Strong communication skills and broad IT knowledge are essential; experience in similar roles preferred.
- Other info: Applications from people with disabilities are explicitly welcome.
The predicted salary is between 30000 - 42000 £ per year.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
About the Role:
As a Desktop Support Engineer, you will provide first and second line support for IT in the respective project offices. This includes laptops/desktops, printers, AV and meeting room equipment, supporting MS Office and business applications and delivering images and upgrades. While the Desktop Support Engineer will primarily support Windows, a broad understanding of other IT technologies such as network and server infrastructure is required to troubleshoot complex problems and undertake routine maintenance activities supported by 3rd line.
Key Accountabilities:
- Work with the business to understand and interpret their needs. Proactively identify areas of opportunity and offer advice/training to ensure maximum exploitation of approved IT technologies.
- Provide support for software and engineering applications including installation, licensing, troubleshooting support etc. This will require regular communication with application support experts.
- Work with the central Infrastructure, network, desktop and technical computing support teams globally to ensure compliance with global support processes and technical guidelines (e.g. hardware specification and procurement, backup procedures, virus control, PC build, software installation and licensing, security administration etc). Maintain regular contact with the central global IT team.
- Deliver monitoring of servers, network, backup infra and report to central/vendor (for RMA) team for any alerts/failures etc.
- Maintain accurate and up to date documentation of the IT infrastructure, including PC, Printer, Network, Server, accessories inventory, third party contractual documentation (maintenance contracts, support contacts) etc.
- Support the Administration and maintenance of various productivity enhancement tools such as Sharepoint and O365 and champion the fullest possible use of this technology.
- Administration of the various communication technologies in use, including maintaining use of wireless LAN, mobile devices and follow-me printing.
- Maintain professional working relationships with key third party suppliers.
Knowledge & Qualifications:
- Ability to communicate effectively with business customers and IT colleagues up to senior level.
- Broad knowledge of office IT infrastructure/communications, including server and desktop hardware and software, and local/wide area networking technologies.
- Experience of having supported the full range of IT technologies in a similar sized organisation.
- Experience of working with a ticket system, escalating and providing information for multiple IT teams and managing issues through to resolution.
Applications from people with disabilities are explicitly welcome.
Desktop Support Engineer employer: Wipro Ltd
Contact Detail:
Wipro Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows support, MS Office, and networking. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Wipro to gain insights into the company culture and expectations for the Desktop Support Engineer role. This can provide you with valuable information that you can use during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and experiences in troubleshooting complex IT issues. Be ready to share specific examples where you successfully resolved technical problems, as this is a key aspect of the role.
✨Tip Number 4
Showcase your ability to communicate effectively with both technical and non-technical stakeholders. Practice explaining technical concepts in simple terms, as this will demonstrate your capability to work well with business customers.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Desktop Support Engineer at Wipro. Tailor your application to highlight relevant experiences and skills that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with IT support, particularly in desktop environments, troubleshooting, and working with ticket systems. Mention any specific technologies or software you have worked with that are relevant to the role.
Showcase Communication Skills: Since the role requires effective communication with both business customers and IT colleagues, provide examples in your application that demonstrate your ability to communicate complex technical information clearly and effectively.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the position and the company. Discuss how your skills and experiences make you a great fit for Wipro and how you can contribute to their mission of digital transformation.
How to prepare for a job interview at Wipro Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Desktop Support Engineer does. Familiarise yourself with the specific technologies mentioned in the job description, such as Windows support, MS Office, and network infrastructure.
✨Showcase Your Communication Skills
Since the role involves communicating with both business customers and IT colleagues, be prepared to demonstrate your ability to convey technical information clearly and effectively. Think of examples where you've successfully communicated complex ideas.
✨Prepare for Technical Questions
Expect questions that test your knowledge of IT infrastructure, troubleshooting techniques, and experience with ticketing systems. Brush up on common issues and solutions related to desktops, printers, and networking.
✨Demonstrate Proactivity
Wipro values individuals who can identify opportunities for improvement. Be ready to discuss instances where you've proactively solved problems or improved processes in your previous roles.
