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- Tasks: Provide IT support for desktops, laptops, printers, and AV equipment in project offices.
- Company: Wipro is a leading tech services firm focused on innovative digital transformation solutions.
- Benefits: Enjoy opportunities for remote work, professional growth, and a vibrant company culture.
- Why this job: Join a dynamic team that values reinvention and empowers you to shape your career.
- Qualifications: Strong communication skills and broad IT knowledge are essential; experience in similar roles preferred.
- Other info: We welcome applications from individuals with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
As a Desktop Support Engineer, you will provide first and second line support for IT in the respective project offices. This includes laptops/desktops, printers, AV and meeting room equipment, supporting MS Office and business applications and delivering images and upgrades. While the Desktop Support Engineer will primarily support Windows, a broad understanding of other IT technologies such as network and server infrastructure is required to troubleshoot complex problems and undertake routine maintenance activities supported by 3rd line.
Key Accountabilities:- Work with the business to understand and interpret their needs. Proactively identify areas of opportunity and offer advice/training to ensure maximum exploitation of approved IT technologies.
- Provide support for software and engineering applications including installation, licensing, troubleshooting support etc. This will require regular communication with application support experts.
- Work with the central Infrastructure, network, desktop and technical computing support teams globally to ensure compliance with global support processes and technical guidelines (e.g. hardware specification and procurement, backup procedures, virus control, PC build, software installation and licensing, security administration etc). Maintain regular contact with the central global IT team.
- Deliver monitoring of servers, network, backup infra and report to central/vendor (for RMA) team for any alerts/failures etc.
- Maintain accurate and up to date documentation of the IT infrastructure, including PC, Printer, Network, Server, accessories inventory, third party contractual documentation (maintenance contracts, support contacts) etc.
- Support the Administration and maintenance of various productivity enhancement tools such as SharePoint and O365 and champion the fullest possible use of this technology.
- Administration of the various communication technologies in use, including maintaining use of wireless LAN, mobile devices and follow-me printing.
- Maintain professional working relationships with key third party suppliers.
- Ability to communicate effectively with business customers and IT colleagues up to senior level.
- Broad knowledge of office IT infrastructure/communications, including server and desktop hardware and software, and local/wide area networking technologies.
- Experience of having supported the full range of IT technologies in a similar sized organisation.
- Experience of working with a ticket system, escalating and providing information for multiple IT teams and managing issues through to resolution.
Applications from people with disabilities are explicitly welcome.
Contact Detail:
Wipro Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as MS Office, SharePoint, and O365. Being able to demonstrate your proficiency in these areas during interviews can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Wipro, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting complex IT issues. Be ready to share specific examples of how you've resolved problems in the past, as this will showcase your hands-on experience and problem-solving skills.
✨Tip Number 4
Stay updated on the latest trends in desktop support and IT infrastructure. Showing that you are proactive about learning and adapting to new technologies can demonstrate your commitment to professional growth and align with Wipro's values of reinvention.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Desktop Support Engineer at Wipro. Familiarise yourself with the key accountabilities and required skills mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your knowledge of IT infrastructure, troubleshooting abilities, and any experience with ticket systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to communicate effectively with both business customers and IT colleagues. Mention specific examples of how you've successfully supported IT technologies in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Wipro Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Desktop Support Engineer does. Familiarise yourself with the specific technologies mentioned in the job description, such as Windows support, MS Office, and network infrastructure.
✨Showcase Your Communication Skills
Since the role involves working closely with business customers and IT colleagues, be prepared to demonstrate your ability to communicate effectively. Think of examples where you've successfully resolved issues through clear communication.
✨Prepare for Technical Questions
Expect technical questions related to troubleshooting hardware and software issues. Brush up on common problems and solutions, and be ready to discuss your experience with ticket systems and escalation processes.
✨Highlight Your Proactive Approach
Wipro values individuals who can identify opportunities for improvement. Be ready to share instances where you've proactively suggested enhancements or training to maximise the use of IT technologies in your previous roles.
